Business Process Consultant II

Business Process Consultant - ServiceNow

Your Role

Business process consultant II at Cognizant is someone who has strong responsibility for delivering Process Improvement engagements by facilitating the “Future State” process design and modeling for clients. Would also be responsible for taking the clients to the next level of process maturity in terms of “implementation” of improved processes, automation of processes through BBPM solutions. As a secondary responsibility, the Business Process Consultant II would be required to support the Business Development teams in pre-sales activities by providing functional and technical support to the BD team in building the right solutions based on the client requirements.

Responsibilities

• Delivers workshops and demos.
• Process expertise in one or more areas
• Provides process definition guidance and best practices.
• Monitoring of deliverables before implementation.
• Manage client communications to ensure the effectiveness of the process strategy.
• Process development and maintain optimization programs.
• Update and maintain all process documentation.
• Design processes and standardize, improve or redesign existing ones.
• Design new processes to improve service delivery and maintain client relationships ensuring cost-effectiveness.
• Preparing documentation for deliverables such as business documents and supporting management activities such as budget management.
• Act as a point of contact between the client and the technical team regarding process-related concerns.
• Maintain the whole operational process in compliance with the quality standards and contractual requirements determined by the company.
• Prepare and run Workshop sessions for requirements gathering.
• In conjunction with Sales Personnel, Solution Consultants, conduct transition briefings - communicate commitments and expectations in preparation for engagements

What We Offer

• A competitive salary based on your qualities and experience.
• Access to Udemy, Cognizant Academy digital libraries for your continuous learning.
• NS business card to cover your commute expenses.
• 25 days of paid holiday per year.
• A laptop and a smartphone.
• A pension scheme.
• The opportunity to take on responsibility and actively shape growth in an international, dynamic company
• Demanding and varied customer projects with one of the world's largest and most successful IT service providers
• A visionary and motivating team in which a sense of responsibility, integrity, and transparency are lived
• An ultra-modern and employee-oriented working environment with exciting development prospects and an extensive range of further training courses offered by an internal academy

What You Will Bring To The Team

• Bachelor’s degree preferably in Information Technology, Engineering, or the Sciences
• Professional Certification CPDE (Required or equivalent) ITIL v3 or 4 (Required) Six Sigma (Desirable) Agile (Desirable) Prosci (Desirable) TOGAF (Desirable)
• Should have their SN Certifications: CSA Business Process for Implementation
• 4+ years’ experience in process development, management, and improvement
• 2+ years’ experience in ServiceNow

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world.

Diversity And Inclusion At Cognizant

At Cognizant, we believe diversity and inclusion are at the heart of our ability to execute successfully and consistently over the long term. We recognize that our people are our most important asset. We strive to create an environment where all associates feel comfortable to be themselves, feel accepted, and can therefore thrive both personally and professionally. We continue to drive D&I throughout our organization to unlock the insights, imagination, and innovation of our associates, as well as reflect the diversity of our clients and communities. We are a Dutch and European Top Employer and continually drive employment recognition and engagement through employee-friendly policies and affinity groups such as “Women Empowered”, “Embrace LGBTQ+” and “Race Equality Network”.

Recruiter’s contact details

Name: Richa Sharma
Email address: Richa.Sharma20ba7d@cognizant.com

The Cognizant community:

We are a high-caliber team who appreciate and support one another. Our people uphold an energetic, collaborative, and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities, and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

Our commitment to diversity and inclusion:

Cognizant is an equal opportunity employer that embraces diversity, champions equity, and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted, and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview.