Area Lead IT4OPS & Foundation

As the Area Lead for IT4OPS & Foundation, you will play a crucial role in shaping the technological backbone for customers, employees, and engineers within Retail NL, focusing on automation for cost efficiency and robust delivery in Operations and Customer Service. You will manage cross-Rabobank platforms like CRMi, Pega, Delphi, Aris, and Robotics, empowering thousands of developers. Innovation, especially with GenAI solutions, is key.

You & your job As the Area Lead you will guide product managers and squads, managing diverse technology solutions for Retail customers and employees. This Area holds group-wide responsibilities, such as external contracting vendor management, overseeing the Pega platform and process policy and administration. Three squads focus on content recognition using technologies like NLP and (Gen)AI, supporting Rabobank’s effort on (Gen)AI acceleration.

Your social skills will bridge technology and human interaction, driving innovation and transformation. You will design and source solutions that automate work, enhance cost efficiency, and improve employee satisfaction.

Success requires broad technological support experience, your ability to envision the impact on employees, and the skill to maintain warm stakeholder relationships. You will oversee crucial components of our IT landscape, like the Pega Platform and the CRMi interaction Platform, aligning stakeholders across the CITO organization. As the Area intends to increase the use of Software as a Service (SaaS) solutions, the lead will be more and more responsible for scoping, refining, and aligning organizational requirements with external suppliers and market developments. You'll keep a constant eye on innovation, make key buy and contracting decisions, negotiate terms and pricing, and help manage the strategic vendor relationships. The Area Lead IT4OPS & Foundation reports to the Tribe Lead DCI and is part of the MT Tribe DCI.

Your key results

• Responsible for strategy development, establishing and expanding the vision for the Area IT4OPS & Foundation within Retail NL.
• Responsible for setting and realizing Area goals and priorities (backlog management) and managing the budget in accordance with set norms.
• Responsible for continuity, maintaining and improving user-friendly, high quality, and (cost) efficient services and applications within the Area for the various departments and stakeholders.
• Be the trusted partner for departments like Operations, Customer Service, Procurement, etc., ensuring that technology delivers on customer and employee needs.
• Driving innovation by identifying opportunities and translating them to scalable solutions.
• Responsible for strategic alignments, contracting, and cooperation with external partners and/or vendors (Pega, SAP, Software AG, etc.).
• Responsible for compliant services and applications within risk appetite.
• Ensure sufficient exposure by being a thought leader and being visible within and outside Rabobank as an ambassador for technological developments in this field.

Together, we achieve more than alone We believe in the power of diversity. Teams made up of people that understand that technology is a means to aid our customers and our employees. By combining people’s differences, we become an even better bank. We’re curious about what you’ll bring to our team in the Tribe Digital & Customer Interaction. Working together is the way we work; as one determined team at Rabobank. Talking of Rabobank: We are a Dutch bank that operates in 38 countries for over 9,500,000 customers. Together with these customers, our members, and partners we stand side by side to create a world in which everyone has access to enough healthy food. In the Netherlands, we work to create a country in which people are happy with how they live, work, and do business.

You & your talent

• WO Master’s Degree; 10 years+ of relevant experience in retail banking and corporate innovation;
• Technological background or clear affinity with technology and innovation. Specifically, an interest in (Gen) AI and experience in working with people-oriented departments such as Operations and Customer Service;
• Leadership experience, you foster a diverse and inclusive team culture, promoting collaboration and community engagement;
• Experience with strategic vendor management and/or SaaS-enabled processes and systems
• Strong stakeholder management and social skills;
• Possess the following skills: customer focused, complex problem solving, professional collaboration, and high level of change agility;
• Excellent command of both Dutch and English languages.