Service Integration Manager

Are you excited to be part of our dynamic team where business meets technology? Driving Rituals' growth through innovative tools within our Business Technology department.

Share your talents

This is an exciting time to join the Business Technology department at Rituals! Our rapid growth requires us to transform our technology landscape to achieve our future vision of being an iconic well-being brand. You’ll be at the forefront of this transformation—building the service integration layer and delivering impactful change within the business. If you are looking for a role with high impact and the opportunity to shape the future, this is the one for you!

The BT Office team is shaping the future of Rituals’ Service Integration layer from the ground up. You’ll work in a motivated and international team in an exciting environment where you can make a real impact.

Meet the Team

The Service Integration team includes two internal Service Integration Managers focusing on ITIL support and monitoring processes. Additionally, we have two experienced contractors managing ITSM-related projects. The central Service Integration Team has the responsibility of owning the ITIL support framework as well as the Service Management platform (ServiceNow). Next to the central team we have de-central Service Integration Managers who have a business domain focus. They help the business IT teams to organize the support within the domain. Implementing ServiceNow and optimizing the support processes for a specific business domain is their key focus.

Your Responsibilities

As the Senior Service Integration Manager, you will:

• Create and drive the roadmap for Service Integration, continuous improvement, and the development of end-to-end support processes (ITIL) and tooling (ServiceNow).
• Set up governance with stakeholders across various Business Technology teams, including People Tech, Supply Chain, Finance & Sourcing, ICT, Data, and Sales & Marketing, to drive improvements.
• Facilitate operational control by establishing standardized, high-quality, and efficient support processes and tooling.
• Develop and maintain documentation, training materials, and dashboards to promote effective usage of support processes and tooling.
• Collaborate with other Service Integration Managers and support their initiatives.
• Explore and experiment with innovative monitoring tools, AI-driven process automation, and new technologies to enhance ways of working.

Bring all of you

You are an experienced and energetic professional with a clear vision for the future of IT support. You thrive in a fast-paced, ever-changing environment and have a collaborative, team-oriented approach. You also have:

• At least 5 years of experience in IT service delivery, or service integration (SIAM).
• Expertise in managing IT support processes within a multi-vendor landscape.
• A bachelor's or master’s degree in a related field.
• A strong understanding of ITIL and experience with ServiceNow and enterprise platform development.
• Familiarity with Splunk and business process monitoring.
• Experience working in an Agile environment (knowledge of JIRA is a plus).
• Excellent communication skills to engage both technical and non-technical stakeholders effectively.
• A proven track record of managing and developing young professionals.
• Enthusiasm, curiosity, and a knack for inspiring others to achieve their goals.

Location and Working Conditions

While flexible working is available, this role requires a strong on-site presence to engage with stakeholders and build connections effectively.

Grow with us and please apply via the website! The next steps are:

• Our recruiter, Renée, will contact you within 10 working days
• An introductory meeting with a team member and the hiring manager follows
• A second interview where you will give a presentation
• In the event of a positive outcome, you will receive a proposal with the terms of employment