Medical Software Support Engineer

Medical Software Support Engineer

Our Health Solutions team is looking for an enthusiastic Medical Software Support Engineer to support our customers. The digitisation of healthcare is one of the biggest challenges of our time and we believe that smart ICT solutions can make a real impact - even save lives. What makes us unique? Our consultants: a driven team with a rare mix of ICT and healthcare expertise. As a Medical Software Support Engineer, you will provide support for Primuz, an advanced software solution that helps hospitals optimise patient care and medical processes. Primuz is an integrated electronic patient record (EPD) that allows healthcare professionals to work more efficiently, manage information securely and improve the quality of care. Various modules are used, including patient administration, appointments, medical and nursing records, medication management. Thanks to your expertise, you ensure that Primuz is used optimally, and you contribute directly to a better care experience for patients and care providers.

• Your role as a Medical Software Support Engineer:
• You are the hero of the day: you resolve questions and incidents for our customers when using Primuz and associated integrations.
• You are the first point of contact for our customers' application administrators, whether by phone, e-mail or via the helpdesk tool - and always ensure clear and efficient communication.
• Responsible from A to Z: you follow up the entire helpdesk process, from registering the problem to its successful conclusion.
• Complex and challenging issues do not deter you. The questions are specialised, not numerous, but often complex and challenging.
• In escalations, you play smart: you know how to involve the right people in solving the problem.
• You are the knowledge manager: you draw up procedures, keep them up to date and ensure that our knowledge database is always up to date.

What you need to succeed:

• You have a keen understanding of hospital organisation, administration and processes.
• You are customer-oriented, eager to learn and possess analytical and problem-solving skills;
• You adapt quickly to a new working environment.
• You handle questions from our customers promptly and professionally, both orally and in writing.
• Experience with medical software is a plus.
• You communicate fluently in Dutch and French.
• You work from our office in Diegem, combined with working from home, and you travel to our customers in the Brussels, Ghent or Antwerp regions depending on the needs of the project.

What are we offering:

• We ask a lot (of talents) of you. Fortunately, you also get a lot in return!
• You will join a Top Employer!
• A competitive salary completed with fringe benefits. An electrical company car with charging card or mobility budget, luncheon vouchers, eco vouchers, interesting group and hospitalisation insurance, a mobile phone subscription, flat-rate expense allowances, a powerful laptop and the opportunity to give your salary package a personal touch thanks to our Flex Reward Plan.
• Flexible working hours and a nice work/life balance.
• A top team: in which new fresh ideas and initiatives are always welcome! Team events, monthly happy hours and an always legendary company party are also part of this.
• Continuous learning: through innovation centres, reading groups, knowledge sharing meetings, hackathons, participation in conferences and external training courses, we focus on knowledge sharing and learning.
• Opportunity to grow: depending on your own interests and initiatives, Cegeka offers various horizontal and vertical career paths.
• We value sustainability by pursuing carbon neutrality with the electrification of our vehicle fleet and an eco-friendly data center. We develop innovative solutions with a positive impact on the environment, people and society, and strive for an inclusive and diverse work environment where everyone is valued and heard.

Aspire to more: our promise to you!

At Cegeka you get all the opportunities you need to develop further as a professional. Together we discover what you really want to do for our clients and colleagues. We would like to invite you to grow with us. In an unprecedented variety of challenging and meaningful IT projects. Make your mark on projects with interesting customers where we can make the difference. Aspire to more!

We are always working together here. Intensively, with lots of fun and commitment. It is a culture driven by family values: full of trust, people-oriented, open, loyal and respectful. We offer a lot of freedom and responsibility. We want you to be part of the next phase of a proud, successful, fast-growing, innovative, European IT company full of ambitions.

Do you have any questions about this role?

Let's connect.

Sofie Degrande

sofie.degrande@cegeka.com