Senior support engineer automotive

As a Senior Support Engineer, you understand the importance of being the ‘eyes and ears’ for our customers, providing essential support for product and process improvements.

Dit ga jij doen

At Tata Steel in IJmuiden we're looking for a Senior support engineer. In this role, you will provide technical guidance to automotive customers, focusing on the interaction between Tata Steel products and customer processes. You'll be the voice of the customer within our manufacturing hubs, influencing technical satisfaction directly. Our clients include long-term partners, and you will regularly engage with stakeholders across Tata Steel’s sales, marketing, and manufacturing departments, traveling frequently to customer sites to maintain these relationships. To meet our customers’ high expectations, we continually push our capabilities. While your main focus will be on OEMs, you’ll also engage suppliers across the supply chain, including Tier 1 suppliers and Steel Service Centers. In addition to the above, your responsibilities will include:

• Acting as the account team member responsible for quality issues, product implementation, and trials at customer sites.
• Serving as Tata Steel’s point of contact for all technical service needs, both immediate and long-term.
• Overseeing product approvals and the release of new products and manufacturing processes for your accounts.
• Managing complaint handling and leading problem-solving efforts with manufacturing hubs.
• Identifying the root cause of quality issues, whether they arise from customer or steel production processes, and supporting customer resolution, focusing on optimal usage of Tata Steel products.
• Advising on product improvements to better meet customer expectations and supporting sales & marketing with insights on product mix improvements to enhance customer satisfaction.

Herken jij jezelf?

You communicate persuasively but always take the time to listen carefully and understand different perspectives. Communicating comes naturally to you, and you enjoy working with clients to achieve shared goals. You also have:

• Experience or a strong interest in the automotive industry.
• A strong quality mindset with a commercial edge.
• A proactive, results-driven approach with the initiative to drive improvements.
• Flexibility and the ability to quickly adapt to customer processes and integrate these learnings into our operations.
• A technical background or the willingness to develop technical expertise.
• A natural inclination for continuous improvement.
• Fluency in English and/or German; other European languages are a plus.

Dit bieden wij jou

The opportunity to contribute alongside your colleagues to a leading and sustainable steel company that everyone can be proud of. With us, you will have ample room to excel in your field, grow into another role, or specialize in something entirely new. Whatever your personal ambition may be, there is plenty of opportunity here if you take the initiative.

Jouw werkomgeving

Your team:
We aim to serve our customers in their language, enhancing understanding and intimacy with their requirements. Our team consists of professionals from diverse backgrounds across Europe, with locations in IJmuiden, France, Germany, Spain, Sweden, the UK, and Turkey. Our collaborative, supportive, and high-performing culture drives us to deliver the best for our customers and our company.

Customer Technical Services (CTS):
CTS is part of the larger Technical department at IJmuiden, responsible for product quality and customer-focused technical services. We work closely with departments such as Commercial, R&D, Customer Services, and Logistics, ensuring an aligned customer experience across Tata Steel.