IT Change Specialist

Job Description: IT Change Specialist **Location:** Hybrid – 1-2 days per week in the office in Manchester, Leeds, or Staines **Type:** Permanent Full-time (37.5 hours per week)

Join Us at Bupa - Make Health Happen

At Bupa, we’re passionate about technology. With colleagues, customers, patients, and residents in mind, you’ll have the opportunity to work on innovative projects and make a real impact on their lives. Right from the start, you’ll become part of our digital strategy, joining us on our journey and developing yourself along the way.

Role: IT Change Specialist

The IT Change Specialist will deliver Clinics Technology Projects within the Technology Delivery and Change Team. They will be closely aligned with the Scrum Delivery Teams working in an Agile environment, supporting and managing the releases and implementation of Technologies supporting releases, as well as being responsible for delivering projects outside of Scrums.

How You’ll Help Us Make Health Happen

• Complete delivery and accountability of the IT project to agreed plan, budget, quality, and timescales as defined by the business.
• Recognise and mitigate risks and proactively manage any corrective actions or change requests throughout the lifetime of the IT project.
• Create and manage optimised project plans, resource requirements, budgets, critical success factors, and key milestones for all IT projects.
• Contribute to the business case documentation for the IT project and ensure that all work has been through the appropriate governance process.
• Provide accurate and regular financial forecasts reports to appropriate stakeholders.
• Direct, motivate, and coach/mentor the project team on Agile best practices and SAFe methodologies.
• Lead and manage large-scale, business-aligned cross-functional IT projects using the SAFe framework.
• Facilitate Agile ceremonies (e.g., daily stand-ups, sprint planning, backlog refinement, sprint reviews, retrospectives).
• Work closely with Product Owners, Scrum Masters, and other stakeholders to ensure project goals are clearly defined and achieved.
• Drive continuous improvement by identifying and addressing bottlenecks and inefficiencies within the team and processes.
• Provide status updates, issue escalations, and progress reports.

Key Skills / Qualifications Needed for This Role:

• Knowledge and expertise in IT project management.
• Experienced in running IT projects, with proven experience of successfully delivering projects.
• Some understanding of common technology components.
• Knowledge of project methodologies and project delivery techniques.
• Project Management qualification is desirable but not essential.
• Must be able to demonstrate stakeholder management skills.
• Excellent oral and written communication skills.
• Able to construct and deliver presentations and options papers.
• Experience in project resource and cost management.

Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family-friendly benefits. Joining Bupa in this role, you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do. We encourage all our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. **Bupa is a Level 2 Disability Confident Employer.** This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you require information regarding this role in an alternative format, please email: careers@bupa.com Be at the heart of helping people live longer, healthier, happier lives, and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive, and the talent to help us in our ambition, then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people: our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa, you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect, and consider everyone, knowing your difference will make the difference.