Senior Kit Operative

The primary function of this role is to perform any activity related to the end-to-end return and processing of customer’s loan kit consignments. This includes inspection of short-term consignments, assembly of loan kits for short-term consignment, demonstration, or long-term customer consignments. This could also include ordering internal requisitions, executing BOM updates, supporting re-use of kit inventory, tracking/measuring statistics with a continuous improvement mindset of the kit operation. The Senior operative is expected to manage their daily workload and tasks, report activity to the appropriate channels to include their manager, Asset, Customer Service, Sales, Marketing, and Commercial partners.

The senior operative will be expected to support the loan kit operation by performing any activity related to the end-to-end assembly, return and inspection process of customer's kit and consignment across one or more franchises/business divisions. The common objective is to provide “Best in class” service to our internal and external customers and maintain well-performing kits. The Senior operative will ensure the highest level of quality and customer satisfaction and experience to both internal and external customers. This includes identifying and supporting continuous improvement efforts and engagement in process improvements to enhance the service to our customers using Lean/Continuous Improvement tools.

• Where needed, perform all activities related to the operative role.
• Ensure Regulatory Affairs Quality Assurance and Financial Reporting standards/regulations are applied and followed.
• Ensure kits are being processed according to agreed procedures and European control documents/standard procedures.
• Perform receipt & inspection of kits (sterile and non-sterile) daily across one or more franchises/business divisions, according to the schedule of outgoing shipments. Manage emergencies to prioritize urgent kits that need technical service checks.
• Manage the entire lifecycle of Long-Term Consignment kit assemblies including build, ship, return, inspect/complete and decommissioning activities within the Enterprise Resource Program (ERP) system. This will include supporting one or more franchises/business divisions, according to the schedule of outgoing shipments.

• Follow kit decommission process to minimize impact on cost and maximize kit rotation.
• Manage open work-in-process orders to reduce waiting-to-completion time as much as possible.
• Follow up promptly on Regulatory Affairs Quality Assurance department requests including product hold requests.
• Generate accurate billing information and pass it to the Booking Team for invoicing.
• Support investigation of customer complaints/non-conformances or deviations identified in loan kit shipments.

Essential:

• High School/Diploma/GSCE’s (or equivalent)

Desired:

• Further Education i.e. College or University

Essential:

• Minimum 3 years of previous work experience within logistics/warehouse environment.
• Experience of working within a team.
• Experience of working to tight deadlines.
• Excellent communication skills.
• High level of problem-solving skills.
• Must be IT literate and efficient in an administrative environment; well-versed in Microsoft Office tools.
• Knowledge of Operations management processes & general logistics.

"This position requires knowledge that is acquired through experience, specialized education or training. The role has clearly defined procedures and tasks as well as defined guidelines to aid in decision-making. Ability to communicate and collaborate with multiple stakeholders across the business in a highly effective manner. Ability to work both independently and as part of a team. Problem-solving skills are vital to this role. Attention to Detail, Dependability, and Initiative are important personal attributes."

"Demonstrates Stryker Leadership expectations of a Leader of Self."

— Colleague Name, Role