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The primary function of this role is to perform any activity related to the end-to-end return and processing of customer’s loan kit consignments. This includes inspection of short-term consignments, assembly of loan kits for short-term consignment, demonstration, or long-term customer consignments. This could also include ordering internal requisitions, executing BOM updates, supporting re-use of kit inventory, tracking/measuring statistics with a continuous improvement mindset of the kit operation. The Senior operative is expected to manage their daily workload and tasks, report activity to the appropriate channels to include their manager, Asset, Customer Service, Sales, Marketing, and Commercial partners.
The senior operative will be expected to support the loan kit operation by performing any activity related to the end-to-end assembly, return and inspection process of customer's kit and consignment across one or more franchises/business divisions. The common objective is to provide “Best in class” service to our internal and external customers and maintain well-performing kits. The Senior operative will ensure the highest level of quality and customer satisfaction and experience to both internal and external customers. This includes identifying and supporting continuous improvement efforts and engagement in process improvements to enhance the service to our customers using Lean/Continuous Improvement tools.
Key Activities & Responsibilities:Essential:
Desired:
Essential:
"This position requires knowledge that is acquired through experience, specialized education or training. The role has clearly defined procedures and tasks as well as defined guidelines to aid in decision-making. Ability to communicate and collaborate with multiple stakeholders across the business in a highly effective manner. Ability to work both independently and as part of a team. Problem-solving skills are vital to this role. Attention to Detail, Dependability, and Initiative are important personal attributes."
"Demonstrates Stryker Leadership expectations of a Leader of Self."
— Colleague Name, Role
Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. Home to over 43,000 thousand employees worldwide, and $984 million spent on R&D in 2020 we are a career destination for results-driven individuals looking to make a difference in the world.
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