Manager Order Fulfillment Retail

Orderbook Management Specialist Ensure best in class retail delivery excellence. Responsible for orderbook management of retail demand fulfilled via European Fulfillment Centers, with the objective of on-time and in-full delivery. In constrained scenarios, ensure supply is assigned to demand in line with company strategy. Drive continuous process improvements of fulfillment processes.

Key Responsibilities:

• Support order fulfillment management in conceptual planning to deliver against company strategy as well as drive effectiveness of the wider team
• Drive execution of company strategy (especially in relation to retail)
• Influence others and gain buy-in without direct authority
• Use business knowledge to successfully deliver in complex environments, respond to operational challenges, and ensure workflows are in place to enable effective execution of assigned goals
• Ownership for orderbook, allocation, DN creation, activities for retail
• Produce ad-hoc reports on order book, allocation, and DN creation topics, analyze data, and drive actions
• Ownership for last-mile delivery topics in weekly COTIF meetings with commercial stakeholders
• Participation in trading meeting, understand current commercial strategy. Operational support of stakeholders from order fulfillment side
• Agree and ensure retail adherence to cleanse/overdue policy
• Upskill retail team on supply chain processes
• Ad-hoc orderbook analysis shipment plan on store/DC
• Initiation of system changes/maintenance (e.g., batch job timings, transport lead times, or DN creation settings)
• Management of non-delivery days (bank holidays/stock takes), syncing with Merch on avoidance of CDDs on respective dates
• Sense check cross-channel impact of changes
• Drive relevant projects and initiatives to be executed within specified timelines and budget
• Enhancement of existing reports on availability and delivery of retail order book and forecasted demand

Key Relationships:

• Retail Buying team
• DTC Demand Planning
• Supply Chain Management Europe (Product Supply, OBF, DC Ops, etc.)
• IT
• Finance

Knowledge, Skills, and Abilities:

• Good interpersonal skills combined with a high degree of customer orientation; can navigate easily within complex organizations, connect with a variety of functions, audiences, management styles, or cultures, and create/foster relationships
• Good understanding of the customer and consumer journey paired with the ability to turn ideas into action
• Good knowledge of SCM processes
• Able to accept and meet deadlines, involving effective time management capacity, sense of priorities, and agility
• Demonstrated initiative and result-driven orientation
• Good analytical and process thinking
• Strong evidence of reporting and analytical skills across multiple reporting platforms
• Influencing skills
• Fluent in English (written and oral)

Requisite Education and Experience / Minimum Qualifications:

• College or university degree with a focus on supply chain management, or an equivalent combination of education and related work experience in the field of logistics, footwear, and/or apparel
• Minimum of 3 – 5 years of work experience, preferably in a supply chain management or customer service environment within the footwear and apparel industry.