Night Reception Supervisor Full Time

Night Reception Supervisor

Join us at Accor, where life pulses with passion!

Our mission at Novotel Manchester Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell!

A job, a career, or a calling - whatever brings you here, we have something for you!

Grow your experience anywhere. Explore limitless opportunities across 5000 Accor hotels in over 100 countries.

Participate actively in initiatives to build a more inclusive and sustainable world.

• And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality.

As our next Night Reception Supervisor, you will provide an amazing and heartwarming welcome to our guests, connecting with them, and ensuring their stay with us exceeds their expectations. You will make friends, develop a reputation for outstanding service, and learn new skills that will support you in your personal and professional development. You will be leading the team as an all-rounder, delivering bar service alongside that warm hello which says to guests 'I belong.'

The role has responsibility for our Night Service across two adjoining hotels: Novotel Manchester Centre and Ibis 96 Portland Street.

You'll be a team player, embracing challenges, with a limitless mindset that reminds all of our guests that we are Accor.

You will be the face of our hotels, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay. This might mean ordering that special dish from the kitchen or ensuring that drink they want from the bar has that extra special twist. Or even, that their room has that special anniversary sparkle that will make their stay truly special. You will be a passionate individual, dedicated to continuously improving the quality of the hotel's services.

Hospitality is a work of heart,
Join us and become a Heartist®.

Job Description

We are seeking a dedicated and professional Night Reception Supervisor to join our team in Manchester, United Kingdom. As the Night Reception Supervisor, you will be responsible for overseeing the front desk operations during night shifts over two properties - Novotel Manchester Centre and Ibis 96 Portland Street. You will be responsible for ensuring exceptional customer service and maintaining the security and efficiency of the hotel during nighttime hours.

• Supervise and lead the night shift reception team, providing guidance and support as needed.
• Manage guest check-ins, check-outs, and inquiries, ensuring a smooth and welcoming experience.
• Handle financial transactions, including end-of-shift reconciliations.
• Respond promptly and professionally to guest requests and complaints.
• Coordinate with other departments to address guest needs and maintain hotel operations.
• Ensure compliance with hotel policies, procedures, and safety regulations.
• Monitor hotel security and respond to emergencies as required.
• Prepare and maintain accurate shift reports and guest records.
• Train and mentor new night shift reception staff.
• Assist in managing inventory and supplies for the front desk area.

Qualifications

• Bachelor's degree in Hospitality Management or related field preferred.
• Proven experience in hotel reception or similar customer service role.
• Previous supervisory experience in a hospitality setting.
• Excellent communication and interpersonal skills.
• Strong leadership abilities and team management experience.
• Proficiency in hotel management software and computer systems.
• Demonstrated problem-solving skills and ability to make decisions under pressure.
• Exceptional multitasking capabilities and attention to detail.
• Experience in cash handling and financial reconciliation.
• In-depth knowledge of hotel operations and hospitality industry standards.
• Flexibility to work night shifts, weekends, and holidays as required.
• Ability to stand for extended periods and assist with light lifting when necessary.

Additional Information

Your team and working environment:
You will be working with an established front office team across both properties who will help support your induction into the role.

You will also have access to:

• Complimentary use of our leisure facilities.
• Complimentary stays in our hotels nationwide.
• Complimentary meals on-site in our staff restaurant.
• City Centre parking.
• 50% discount on Accor F&B outlets nationwide.
• Training and Development Opportunities.
• The Global Accor Network of over 500,000 Heartists!