Veterinary Diagnostic Customer Support Consultant

We are always on the lookout for great Customer Support Consultants in Europe! We're currently having conversations with people who may like to join our IDEXX team in the future or would love to have more information.

Our Customer Support Consultants are the direct line between IDEXX and our customers. That is why they are so crucial to achieving our Purpose. This role is best suited to organized, passionate communicators who strive to help veterinarians, veterinary technicians, and animal healthcare diagnostic professionals keep our pets healthy. Does that sound like you?

As the first point of contact between IDEXX and our customers, our support professionals are vitally important.

In their role, they develop deep and meaningful relationships with our customers, offering solutions to meet their unique needs. Every interaction with a customer allows us to demonstrate the power of diagnostics that helps veterinary practices – and the pets under their care – thrive.

In the role of Technical Customer Support Specialist:

• You will instruct on the use of our in-house diagnostic analyzers
• You will coordinate and assist with equipment installations and troubleshoot hardware technical problems as well as software integration issues.
• You make sure the consumables needed to run tests are ordered.
• You get to contribute to the well-being of pets and the reassurance of their owners through this dynamic role, with lots of troubleshooting and challenges.

What you need to succeed:

• It is essential that you are able to speak business English, along with any of the following languages - any Nordic, German, French, Italian, Spanish, Polish, Czech, Slovakian, or Dutch.
• The ideal candidate will be highly motivated, goal-oriented, and a strong collaborator. It is important to have strong computer and technical skills, with the aptitude to learn applicable software and hardware.
• You have the ability to learn quickly and apply skills and abilities to a variety of customer interactions. You are a master problem solver with fine attention to detail.
• Experience in a technically related field, veterinary practice, laboratory setting, and/or contact center environment is helpful. Networking and/or software support is a plus.
• Strong written and verbal communication skills; strong interpersonal skills with the ability to establish rapport quickly. Superb communication and listening skills are a must in order to be a successful customer support specialist.
• Strong organizational skills, especially in a multi-tasking environment.
• You are available full-time and have the ability to be on the phone for 8 hours a day.
• You possess an associate’s or bachelor's degree in a computer-related discipline or scientific discipline is preferred or equivalent combination of education and experience.

Why IDEXX?

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Did we mention that we are a dog-friendly office?

Let’s pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.