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At JTI, we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.
To make a difference with us, all you need to do is bring your human best.
Location: Amstelveen, Netherlands
Contract Type: Permanent
Professional Area: Customer Service
Do you have a passion for delivering exceptional customer service? If so, we have the perfect opportunity for you! We are seeking a full-time Customer Service Specialist to join our team in the Netherlands.
The Customer Service Specialist is responsible for timely order fulfillment for JTI's direct-to-retail customers and coordinating operations with the third-party logistics provider (3PL). This role ensures business continuity by monitoring and controlling various aspects of the automated SAP O2C process related to DTR customers. Key responsibilities include:
Order FulfillmentAt JTI, we believe in the importance of a good work-life balance while we offer lots of opportunities for development and career progression – across functions and internationally. Maybe that’s one of the reasons why our employees stay an average of nine years with us and we have been certified as a Top Employer for over thirteen years.
Additional BenefitsAfter applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure:
At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. We are committed to providing reasonable adjustments to applicants with special needs. If you require any accommodations, please let the Recruiter know during the selection process.
JTI - Japan Tobacco International is the international tobacco business of Japan Tobacco Inc., a leading international tobacco product manufacturer, with a global market share of almost 10%. Our company was formed in 1999 when Japan Tobacco Inc. purchased the international tobacco operations of the US multinational R.J.Reynolds. In 2007, Gallaher, a FTSE 100 business, was acquired by Japan Tobacco…
JTI - Japan Tobacco International is the international tobacco business of Japan Tobacco Inc., a leading international tobacco product manufacturer, with a global market share of almost 10%. Our company was formed in 1999 when Japan Tobacco Inc. purchased the international tobacco operations of the US multinational R.J.Reynolds. In 2007, Gallaher, a FTSE 100 business, was acquired by Japan Tobacco Inc. At the time, this was the largest foreign acquisition by a Japanese company.
In 2009, the JT Group acquired part of the worldwide business of Tribac Leaf Limited (a company that trades tobacco in Africa), as well as two Brazilian companies active in the tobacco business, Kannenberg and KBH&C. In the same year, the JT Group also set up JTI Leaf Services, a joint venture with two leaf suppliers in the US – Hail & Cotton Inc. and JEB International.
The Head Quarters are located in Switzerland, Geneva. Worldwide JTI has approximately 25.000 employees spread out over 89 offices en 29 factories. Our brands are sold in more than 120 countries.
Our office in The Netherlands is located in Hilversum and we are responsible for the Dutch market In Hilversum we count 107 employees. Together with Belgium and Luxemburg we are part of the Benelux market. The main office for Belgium and Luxemburg is located in Brussels.
JTI is a true multinational company, without having one culture or one nationality taking precedence over another.
Our roots lie in many different countries - Japan, United States, Great Britain, Austria, only to name a few, and we take pride in building our strength from the diversity of our heritage and the cultures our employees represent. We believe that diversity enables cross-fertilization; it is a true source of inspiration for continuous improvement, development and progress.
JTI Diversity in numbers 60 countries where we have employees 120 countries where our product is sold 27 countries where our product is manufactured 90 nationalities within JTI 48 nationalities located in the Geneva Headquarters 12 nationalities in JTI's 17 Executive committee members
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