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The Research & Insights specialist is responsible for the execution of customer research and gathering market insights at ICS. Running continuous surveys like NPS, starting ad hoc analyses like proposition feasibility study and collating and sharing market insights. The role is new at ICS, as it is recognized that this discipline deserves full time focus. You like to develop this role and elevate ICS’ market and customer research standard.
In your role as Research & Insights specialist you report to the Head of marketing & communication. You’re part of the marketing & communication team, and your stakeholders are all over the ICS organization. You develop your domain’s roadmap to grow ICS on its research and insights. As ICS is a customer centric organization (we are proud on our relational NPS), you have the drive and opportunity to share the insights and create new insights, that will grow ICS. Both in customer satisfaction and/or our commercials.
International Card Services (ICS) is a 100% subsidiary of ABN AMRO Bank N.V. with its own independent bank license with DNB and AFM. ICS is a payment service provider and market leader in issuing credit cards in the Netherlands, We have been issuing, promoting, administrating, and processing payments of Visa and Mastercard credit cards for over 35 years. ICS issues credit cards both under its own brand and in conjunction with co-branding partners, for both consumer and commercial clients. In addition, we offer various other financial services and products.
Our credit cards can be used worldwide to pay at more than 46 million addresses and in any currency. In the Benelux there are now about 2.7 million people with a credit card issued by ICS. Our customers not only pay carefree everywhere, but also with extra security: their purchases are insured, and we guarantee delivery.Our purpose ‘Carefree Payments’ and our vision and our mission ‘We offer our customers and partners relevant, sustainable and secure payment products’ are at the heart of all our activities. We believe that this sets us apart from other companies. In other words: a solid reason to choose ICS. In our view, reliability, security, and carefree payment should go hand in hand. We unburden our customers when it comes to payment solutions. And offer them the opportunity for carefree payments everywhere. In this way we contribute to a safer society and increase confidence in our financial institutions.The culture within ICS can be described as people and service-oriented, helpful and a will to be successful. Servicing our customers is in our genes. Our core values are:
You live and breathe sharing customers and market insights. You feel the need for fact-based decisions and want to contribute by your insights. You are a self-starter and connect easily with stakeholders. You like to work solo as in multidisciplinary teams. You know how to get your message across by using storytelling techniques as well as creating compelling dashboards and presentations.
For more information, you can reach Maarten Limmen (mlimmen@icscards.nl). Let’s connect!
The success of our organisation depends on the quality of our people and the ideas that they have. Truly surprising insights and innovative solutions for our clients result from an interplay of cultures, knowledge and experience. Diversity is therefore extremely important to our organisation. To ensure that everyone at ABN AMRO can develop their talents, we encourage an inclusive culture in which all colleagues feel engaged and appreciated.
External recruitment agencies need to have a signed agreement with ABN AMRO BANK N.V., executed by a Talent Acquisition Specialist, when submitting a resume to a vacancy. No unsolicited services or offers, please.
De financiële wereld is nog nooit zo in beweging geweest als nu! Technologie evolueert razend snel en de kracht van innovatie heeft veel invloed op het financiële systeem. We hebben jouw talenten nodig om onze bank toekomstbestendig te maken. Wat je interesses of achtergrond ook zijn. We bieden een werkomgeving vol ondernemerschap en vrijheid om jezelf te ontwikkelen, zowel op professioneel als op persoonlijk vlak.
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