IT Manager Cards & Payments

IT Manager Cards & Payments

Are you looking to work together with an enthusiastic team of professionals to make ICS a better organization? Are you able to create a culture that includes knowledge sharing, development, and working towards achieving results? Can you bring the senior expertise needed to tackle the complexity of the stakeholder field and rapidly changing laws and regulations? Are you able to lead the replacement of our Card Management System by new applications? Do you have an idea how to ensure timely delivery of this release? Then you must be the IT Manager Cards & Payments we are looking for!

Your Job

As IT Manager Cards & Payments, you will lead the Cards & Payments Sub-domain and report directly to the Head of IT Solutions of ICS. ICS has started a large IT Transformation Program. In Release 3 of the program, our Card Management System will be replaced by new applications. Timely delivery of this release is key to the success of ICS and is your main responsibility.

More specifically, you are responsible for:

• Developing and communicating the direction for the Cards & Payments department, aligning with IT Solutions’ and overall business objectives
• Executing the implementation of IT Renewal projects, ensuring they support the IT Solutions’ and organization's growth and digital transformation goals
• Collaborating with other departments to integrate solutions and delivery as per ICS strategy
• Staying up to date with emerging technologies and industry trends, evaluating their potential impact on your department
• Building and leading high-performing teams, fostering a culture of innovation, collaboration, and continuous improvement
• Mentoring and developing team members, identifying opportunities for skill enhancement and career growth
• Collaborating with business stakeholders to understand their requirements and ensure that IT meets their needs
• Managing relationships with external vendors and technology partners
• Evaluating and selecting vendors based on their ability to provide technology solutions that meet our requirements
• Negotiating contracts, service level agreements, and other vendor-related agreements
• Ensuring efficient allocation of resources, tools, and technologies to meet operational needs
• Staying in control of all License to Operate KPIs such as Audit Issues and iMATs

Working Environment

International Card Services (ICS) is a 100% subsidiary of ABN AMRO Bank N.V. with its own independent bank license with DNB and AFM. ICS is a payment service provider and market leader in issuing credit cards in the Netherlands. We have been issuing, promoting, administrating, and processing payments of Visa and Mastercard credit cards for over 30 years.

Our credit cards can be used worldwide to pay at more than 46 million addresses and in any currency. In the Benelux, there are now about 2.7 million people with a credit card issued by ICS. Our customers not only pay carefree everywhere, but also with extra security: their purchases are insured, and we guarantee delivery.

Our purpose ‘Carefree Payments’ and our mission ‘We offer our customers and partners relevant, sustainable, and secure payment products’ are at the heart of all our activities. We believe this sets us apart from other companies. In our view, reliability, security, and carefree payment should go hand in hand. We offer payment solutions and opportunities for carefree payments everywhere, contributing to a safer society and increasing confidence in our financial institutions.

The culture within ICS can be described as people and service-oriented, helpful, with a drive to be successful. Servicing our customers is in our genes. Our core values are:

• Courage
• Care
• Collaboration

We are currently changing to better serve customers and the market, with safety and reliability as cornerstones. You will work in a dynamic and ever-changing environment where no hour is the same. You will collaborate closely with the IT Management Team, colleagues within IT, Business, and Operations. The team is a mix of ages, experiences, and backgrounds, and alongside hard work, there is always room for fun.

Your workplace is in Diemen, a five-minute walk from Venserpolder (GVB) and Diemen-Zuid (NS) stations. You are required to be present at the office for at least 50% of your time.

Your Profile

You are present in the workplace, have good social communication skills, and know how to work with and within a team. You know how to navigate the different layers of the organization, both IT and business, and are a fast thinker. You have experience and affinity with agile working in a challenging environment with many links and dependencies. You can innovate and think out-of-the-box.

Ideal Experience

• Completed Bachelor degree or similar in Computer Science (BSc or similar)
• 3-5 years of experience as Development or IT manager
• Track record within IT Development or Delivery
• Technical background in IT (Developer, Engineer, or IT Architect) is a plus
• Experience with managing stakeholders
• Experience with managing teams and vendors
• Excellent verbal and written skills, both in Dutch and English

Specific Knowledge

• Proficient in Back-end, preferably Card Management and Payment systems, backend APIs, solution-driven approach, CI/CD, and testing
• Communication and stakeholder management in both technical and non-technical concepts, managing internal stakeholders and external vendors
• Knowledge of IT in general and development and delivery specifics

Leadership Attributes

• Leads change by explicitly communicating what must change, why change is necessary, and desired outcomes
• Deals with ambiguity by effectively setting priorities, balancing short and long term
• Engages in dialogue to win hearts and minds, inviting and using opinions and perspectives to cooperate and achieve results
• Possesses courage, conviction, and strength to effectively assess and challenge proposed decisions (countervailing power)
• Reflects on own performance and behavior
• Natural relationship builder striving for constructive cross-department collaboration
• Motivates team to establish clear, challenging performance goals and metrics
• Reviews team progress against plans beyond the project to the full year or more

We are Offering

We offer you the opportunity to be the best you can be with lots of room to grow personally and professionally. The opportunity to pro-actively work on your vitality and fitness. A great atmosphere with enthusiastic and driven colleagues. Be part of a large organizational transformation. On top, we offer you:

• The gross monthly salary displayed above is based on a 36-hour work week, including vacation pay and benefit budget.
• The Benefit Budget is 11% of your salary. The Benefit Budget allows you to acquire additional employment benefits. If you make no purchases or reservations in the Benefit Shop in a given month, you are paid one twelfth of your Benefit Budget that month.
• Five weeks of vacation per year. You have the option to purchase an additional four weeks per year.
• Personal development Budget of € 1,000 per year, which you can accumulate up to € 3,000.
• Possibility to work from home (in consultation with your team and depending on your position).
• An annual public transport pass with free public transportation throughout the Netherlands.
• An excellent pension scheme.

Interested?

If you are interested, please apply online to this vacancy. For more information, you can reach Karel Bosse at the email address: karel.bosse@icscards.nl. Let’s connect!

Equal Opportunities for All

The success of our organization depends on the quality of our people and the ideas they have. Truly surprising insights and innovative solutions for our clients result from an interplay of cultures, knowledge, and experience. Diversity is therefore extremely important to our organization. To ensure everyone at ABN AMRO can develop their talents, we encourage an inclusive culture in which all colleagues feel engaged and appreciated.