Product Owner

Product Owner

Creditsafe is the most used business data provider in the world, reducing risk and maximizing opportunities for our 110,000 business customers. Our journey began in Oslo, Norway in 1997, where we had a dream of using the then revolutionary internet to deliver instant access to company credit reports to small and medium-sized businesses. Creditsafe realized this dream and changed the market for the better for businesses of all sizes. From there, we opened 15 more offices throughout Europe, the USA, and Asia. We provide data on more than 300 million companies and provide customer notifications for billions of changes annually.

We are a high-growth company offering the freedom and flexibility of a fintech type culture due to the continuous innovation and new product development performed, coupled with the stability of being a profitable and growing company! With such a large customer base and breadth of data and analytics technology, you will have real opportunities to help companies survive and thrive in challenging times by reducing business risk and choosing trustworthy customers and suppliers who are right for their business.

The Team

This Technical Product Owner role is part of the Product & Support organisation at Creditsafe. We are a team of 24 located in Ireland, UK, and Hyderabad. We are responsible for the Creditsafe SaaS Enterprise Platform called Accelerator, which delivers a unified workspace for credit and business risk mitigation & management, KYC & compliance, and opportunity identification. All products & services we develop are part of Accelerator and must be complimentary, easy to use, and well supported. We value teamwork, openness, and honesty. We all work on the platform and since our services are interdependent, we must trust and support each other. We are a friendly and helpful team, and we will help you on board and support your success.

The Role

We are seeking an energetic Technical Product Owner with strong technical and UX skills, and financial & business understanding to guide and support the design, development, test, and release effort of KYC Protect. You will play a key role in the UX of the platform. KYC Protect is a risk and compliance solution that covers all aspects of "Know Your Customer/Supplier/Business Partner". It includes due diligence activities to determine who and what the customer/business is, and data on what the risk of doing business with them is.

KYC Protect collects all available business data for the entity in question and relevant risk data. It also performs 3rd party screening. It interprets the data automatically and presents the results in easy-to-understand dashboards and reports. Customers need this service so they can safely and quickly decide who they want to do business with and what the risks of doing so are. The solution provides real-time monitoring and full audit capabilities.

Responsibilities

Translate business requirements into an actionable, prioritized & refined product backlog, ensuring our development teams are always working on the highest value items.

• Understand our customers’ use cases and future needs so that you can effectively communicate their challenges and goals to the development teams both verbally and via use cases with success metrics.
• Be a subject matter expert on your product.
• Be the bridge between support and your development team(s) - handle escalations on your product from support teams. Decide if escalations are defects or enhancement requests and manage appropriately.
• Manage the release process for the customized platform.
• Drive efficiency: Practice value-driven decision-making. Collaborate with the Product Manager to validate designs and priority with customers (internal and external) prior to developing. Design flexible solutions, rationalize existing services, modify, and reuse existing platform components and services when appropriate.
• Ensure the quality of your product: both in terms of robustness and user experience. Validate acceptance criteria including:
• • Lead internal beta testing
  • Work with the Product Manager on customer alpha and beta programs for your product throughout the product development lifecycle
  • Work with support teams throughout the world to solve customer issues and to generate real test cases and data
  • Collaborate with and learn from other product managers/owners
• Be an internal and external product evangelist including:
• • Create best practice enablement – documentation, videos, blogs etc.
  • Share customer feedback/stories with the development teams
  • Research the competition and aim to develop more valuable solutions than they offer
  • Work with professional services throughout Creditsafe

Skills and Qualifications

• Has proven experience and success as a Technical Product Owner guiding engineering product teams to execute quality deliverables.
• An imaginative and decisive individual who can truly understand a customer’s problems and future needs and can articulate them clearly and succinctly.
• Experience designing intuitive UI/X.
• Good technical skills and experience designing and using APIs.
• Skilled at translating business problems into detailed requirements (user scenarios, use cases, and user stories) with realistic success metrics.
• Can articulate the “what” and “why” to development teams clearly and with inspiration.
• Encourages healthy debate and ambitious thinking within a team environment to arrive at a suitable solution i.e., the how.
• Champions “whole product” thinking, ensuring consideration of functional and non-functional requirements.
• Strong aptitude for hands-on creation of compelling visual and persuasive written content for internal and external consumption.
• A great communicator who is passionate and energetic about their work.
• Experience with workflow or process automation platforms and analyzing large data sets a plus.

Qualifications & Experience Required

Bachelor’s degree (data science, engineering, finance etc.) or comparable academic training or industry experience.

Proven experience delighting customers, meeting tight deadlines, and fostering collaborative working relationships across functions.

Relevant experience working on enterprise solutions e.g. as a technical product owner, user experience designer, quality engineer, solution consultant or technical support engineer.

Experience as a successful product owner/manager for commercial software solutions.

API experience.