Guest Service Ambassador - Part Time

Company Description

Adagio Aparthotels

Adagio adapts to suit all guests needs. Our ranges of serviced apartments have been designed to match customer requirements and provide maximum comfort: Adagio Access, Adagio or Adagio Premium.

London Stratford offers spacious, comfortable apartments furnished in a warm style. Each one has a fully equipped kitchen and a lounge area to help you feel at home. The aparthotel has a gym, shared kitchen, mini market and free Wi-Fi. So whether you're here to take in a show at the O2, shop till you drop at Westfield or take care of business at Canary Wharf, we have got you covered for a great stay.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

First impressions are everything! As ambassador, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

Our ambition is for our guests to live unique experiences within our Aparthotels. Our philosophy “A Home away from Home” Ready to drop your bags with us? With or without a hospitality background, it does not matter! The essential is to share the same expectations and values as well as speaking the same language of our clients!

Is guest experience and delivering excellent service to clients your passion? Do you like interaction and sharing with others? Are you detail orientated and thrive in sharing your positive energy? Are you curious, outgoing, caring and audacious?

Do your friends say that you are adagio (at ease in Italian) in all situations? Are you looking for a career path? Welcome on board! Cruise speed @ Adagio As soon as you pass the door of our Aparthotels, you will discover a unique place of interaction: The Circle, reinventing the basics of a traditional welcome. An innovative and friendly environment in which you accompany our guests from arrival to departure, offering the best experience and making Adagio the natural choice for their next trips.

At Adagio, we want our guests to feel like home everywhere. We want to make them live unique moments in our Aparthotels… Do you already love the trip with Adagio? So let us continue: #Quality You guarantee an optimum guest experience at all times, anticipating and managing every situation in order to ensure guest’s satisfaction.

Only One destination, the satisfaction of all our guests! #Control You are responsible of processing and follow up all booking requests. You ensure to follow and apply all standards and procedures including billing and cashing in. #Sales You master and value our offer and loyalty program toward all our customers. You follow up and are proactive to develop revenue and sales. The Adagio roadmap to make you grow We share one conviction: the more we grow, the more you will grow! Joining Adagio is to choose a personal and collective adventure, rich in emotions and successes. Joining Adagio is also to benefit from a progressing induction and integration journey, welcome, training programs, cross training… to give you every chance to succeed in your job.

Joining Adagio is to be part of a company concerned about your career and development: we are deeply committed to the internal mobility of our employees. As internal promotion and development is the direction we favour, board and join the many Managers from the Adagio succession plan. In addition, if at last you wonder what an upgrade looks like, you will discover it enjoying from benefits granted to our Adagio employees… but also from AccorHotels and Pierre & Vacances Center Parcs. Plan your future with us! Embark with Adagio! • Adagio is committed to promoting diversity and this position is open to everyone

Qualifications

Previous hotel experience preferable

Guest oriented & problem solver.

Additional Information

This is part time position 3 days per week.

Rotating roster mix of early shifts (7am-3.18pm) and late shifts (3pm-11.18pm)

Available to work week days and weekends.