Senior Key Account Manager - Etail

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

Overview

The eTail Senior Key Account Manager at Crocs is a digitally minded sales person with a highly analytical mind. This person will play a key role in driving operational excellence in their customer’s orderbook, while exploring maximum healthy business opportunities with their buyers. Reporting to the Senior Director of eTail & Marketplaces, this role delivers the monthly commercial targets in partnership with Planning, Customer Operations, Merchandising, and Digital Activation. This person will build equal long-term, meaningful bonds with their customer as they will with the team’s business Analyst. This role will be instrumental in shaping how we sell, support, negotiate, expand and develop solutions with our digital commercial partners.

What You'll Do

• Manage the end-to-end relationships with eTail accounts, with an emphasis on Amazon. This includes account kick-offs and future season pre-order sell-ins, commercial terms and negotiations, account forecasting and reporting, sell-through reviews, and repeat or at-once orders in season.
• Develop and win alignment on a mid- and long-term strategy for the account portfolio.
• Build strong relationships with key internal and external stakeholders, including customer service, merchandising, digital activation, distribution and logistics teams, and ecommerce trading teams.
• Continuously monitor and analyze account performance, identifying opportunities for improvement, expansion, and revenue maximization.
• Partner with planning to ensure on-hand inventory is being leveraged to fulfill customer orderbooks.
• Lead the product onboarding process end-to-end, ensuring products go live across marketplace accounts on time, all mandatory data is provided, and marketplace requirements are met.
• Collaborate with finance, legal, planning, distribution and logistics, global IT, merchandising, and marketing teams to streamline project implementation.
• Ensure actionable trade; cross-functionally align with trade and performance marketing teams to support commercial sell-through and tell brand stories.
• Stay on top of current market macro and industry trends, market developments, and competitor activities to provide strategic insights to both external partners and internal teams and support sell-in.

What You'll Bring to the Table

• BS or BA in Business, or related field, or equivalent experience.
• Minimum 5 years of experience in digital account sales with exposure to one or more of the major European marketplaces, such as Amazon, Allegro, or Bol.
• Proven track record of driving strong commercial growth in wholesale.
• Strong focus on sell-through, with an understanding of the consumer journey and digital mechanics that lead to sell-through growth.
• Advanced skills in working with data and reporting tools such as Excel and PowerPoint.
• Proactive mindset with a problem-solving attitude.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Clear communicator, able to work effectively across teams and with external stakeholders.
• Fluency in English; an additional European language is a plus.