Business Analyst (Hospitality Tech)

Over de baan

Our Business Technology team supports the CIO in enabling Landal’s hospitality operations through reliable and scalable technology. We focus on the platforms that run our parks and guest journeys end to end, including Property Management Systems (PMS), Front Office & Guest Services, Housekeeping & Cleaning solutions, POS, and Guest Experience platforms.

This role operates in a large scale hospitality environment of 200+ holiday parks, each with local operational nuances but shared core processes and systems. You work directly with park operations, front office teams, housekeeping, Product Owners, and hospitality technology vendors, ensuring solutions perform consistently at scale while remaining practical for daily park operations.

As a Business Analyst Hospitality Technology, you ensure that front and back office solutions fit real operational processes across hundreds of locations, balancing standardisation, scalability, and local flexibility. You contribute across the product lifecycle, from discovery and design to rollout and optimisation, with a strong focus on operational impact and adoption at scale.

Wat je gaat doen

As a Business Analyst, you translate large scale hospitality operations into clear, actionable technology requirements. You understand how parks function day to day and how changes ripple across hundreds of parks, thousands of accommodations, and high seasonal volumes.

Your responsibilities include:

Hospitality Process Analysis & Requirements

• Analyse and improve hospitality processes such as reservations, check‑in/out, unit allocation, housekeeping planning, maintenance coordination, and guest communication across 200+ parks;
• Translate operational needs into clear requirements, user stories, and acceptance criteria that work at scale;
• Balance global process standardisation with unavoidable local park differences and regulations.

Design & Solutioning

• Co‑design future‑state solutions with Product Owners and vendors for PMS, front office tooling, cleaning solutions, POS, and guest applications, ensuring scalability and resilience;
• Assess impact of design choices on park operations, peak periods, and multi‑park rollouts;
• Support Agile delivery from concept through validation, with a strong focus on reuse and consistency.

Testing, Data & Adoption

• Coordinate functional testing that reflects real‑life, high‑volume park scenarios;
• Validate data flows across hospitality and guest‑facing systems used by hundreds of parks;
• Support phased rollouts and go‑lives, minimising disruption to ongoing park operations.

Operations & Continuous Improvement

• Analyse operational insights, incidents, and change requests across the park landscape to drive improvements;
• Act as a sparring partner for park operations on system changes with multi‑park impact;
• Support the ongoing evolution of hospitality platforms in a complex, high‑availability environment.

Tools & way of working

• Work in Agile or hybrid environments with Product Owners and delivery teams;
• Use Power BI, Excel, Jira, and Confluence for analysis, documentation, and decision‑making;
• Collaborate closely with hospitality software vendors and operational teams across a large, distributed park network.

Wie je bent

• 4–6 years of relevant experience as a Business Analyst;
• Bachelor’s degree in Business, IT, Digital Marketing, or Information Systems;
• Proven ability to translate business and customer needs into technical and process solutions;
• Hands-on experience with Salesforce (CRM/Marketing Cloud), Sitecore (CMS), STEP (PIM), IDeaS (revenue management), Ingenico (payment), and Elastic Search;
• Strong understanding of digital customer journeys, content management, booking flows, and payment integrations;
• Skilled in process mapping, stakeholder facilitation, and functional documentation;
• Experience with Agile/Scrum delivery and tools such as Jira or Azure DevOps;
• Knowledge of data privacy (GDPR) and PCI compliance for payment systems.

Wat we je bieden

• An annual contract with a trial period of one month, with the intention to employ you permanently;
• A bonus scheme;
• 27 days' holiday for a full-time working week, with the option to purchase 10 additional days off;
• Flexible working hours and the possibility of (partly) working from home;
• Working from home allowance of €2,45 per home working day;
• Training and education options;
• Participation in the Recreation pension fund;
• Possibility of paid additional maternity and parental leave;
• Various group insurance policies, including free continuous travel insurance for you and your family;
• A favorable staff booking scheme.

Unfortunately for this position we’re not able to support with a relocation or sponsoring a work visa in the Netherlands. Therefore, we can only consider applicants who are already residing in the Netherlands and hold a valid work permit.