Client Service Manager

Client Service Manager

ABOUT US_

At Talon, our mission is to unlock the full potential of out of home, making it more effective, creative, measurable and sustainable than ever.

We’re passionate about OOH and are on a mission to drive the growth of this sector within the media industry. In just over a decade, our desire to offer intelligent, creative, technology-led OOH solutions and a full-service OOH offering saw us grow into a team of over 450+ people located in key cities across the globe. In that time, we have been awarded for our approach to our people, our clients and our industry. We hire the finest talent to help us unlock the full potential of the Out of Home (OOH) environment for our clients; and pride ourselves on the individuals who represent our business.

Talon Outdoor Netherlands is part of the Talon Group and specializes in the planning and purchasing of (digital) outdoor advertising. Thanks in part to our unique insights, proposition, working method and the daily negotiations we conduct with all operators/providers, we achieve the best results for our clients. We can now count beautiful brands such as Tony Chocolonely, Flink, Coolblue, Swapfiets, Enterprise, Talpa Radio (538, Sky Radio, Veronica) Talpa TV (SBS6, Veronica, Net 5) Linda., Swatch Group, Zeeman and many other advertisers and also (international) media agencies among our regular "happy clients".

THE ROLE_

The following activities will be part of you daily activities within the Talon team:

• Via innovative planning and presentation tools you'll develop a comprehensive and tailored Out of Home media- advice based on our clients brief, including campaign scenario planning, objectives and performance analyses.
• You will be the main contact person for all media owners and other business partners in het OOH marketplace.
• You'll work closely with the Client Lead team to service clients.
• You'll ensure the proper follow-up of digital and print materials.
• You'll evaluate campaigns and take responsibility for the entire project.

A DAY IN THE LIFE_

As Client Service Manager you combine planning, project management, cooperation with colleagues and media partners with independent responsibilities on a rooster of clients. Most important is your service drive, accuracy and high level of ownership.

WHAT WE'RE LOOKING FOR_

💥 Bold Skills

• Commercial and client focused (service with a smile)
• Adaptivity to dynamic working environment
• Structured, detail oriented and process-driven
• Proactive and eager to contribute ideas for improvement

🤝 Human Skills

• Team player and self-starter
• Pro-active and high level of ownership (communicate and act at all times)

🧠 Smart Skills

• Experience in an inside service position
• Need to have:

• More than 3 years of work experience
• Excellent command of both Dutch and English

• Nice to have: experience in (out of home) media industry

OUR TEAM_

We are Talon Outdoor Netherlands: a young, fast-growing media company that specializes in strategy, planning and purchasing of (digital) outdoor advertising (D)OOH. We work with smart tools that provide insight into locations, performance, target groups and more. Our goal? Putting the best campaigns on the street!

WHY US_

“The best thing about working at Talon is the space, time and expertise I’ve been given over the years to grow and develop my skills.” Client Director at Talon

OUR VALUES AND HOW WE WORK TOGETHER_

WE ARE BOLD_

As industry provocateurs and pioneers, we respectfully challenge the status quo, take pride in our people, big ideas and partnerships.

• We embrace change
• We challenge respectfully
• We lead the way

WE ARE HUMAN_

We are a diverse collective of changemakers who value respect, fairness, and integrity and expect the same in return.

• We value collaboration and togetherness
• We are empathetic
• We embrace individuality

WE ARE SMART_

Our trailblazing spirit and learning centric culture ensures our knowledge provides maximum value to each other and our clients.

• We grow and learn
• We are trusted
• We are mission possible