Senior Manager – Sales & Service in Manufacturing/ Energy, Resources & Industrials (ER&I)

Join Deloitte's Sales and Service team to drive digital transformation in manufacturing, leveraging your expertise in CRM solutions to deliver impactful client outcomes.

Be the true you

• 8+ years of relevant experience in CRM, with a focus on Sales and Service processes in the manufacturing industry.
• A proven track record in business development, pipeline building, and consultative sales.
• Experience with CRM tooling.
• Strong stakeholder management and communication skills, with the ability to engage at C-level.
• A collaborative and entrepreneurial mindset, with a focus on delivering client value and team success.
• Fluency in English and Dutch is preferred.

What impact will you make?

Your experience and network will help build a strong commercial pipeline together with domain experts in Sales and Service. You’ll advise clients on CRM strategy, lead the design and execution of digital transformation programs, and contribute to Deloitte’s growth in the manufacturing segment. You’ll be an essential part of our CRM leadership team—connecting innovation, delivery excellence, and market success.

How do you do this?

• Leverage your industry network to identify and secure new business opportunities in the manufacturing sector (process and/or discrete manufacturing).
• Build and maintain a joint commercial pipeline in collaboration with leading CRM vendors such as Microsoft and Salesforce.
• Guide clients through CRM strategy, selection, and implementation, with a focus on B2B Sales and Service transformations.
• Act as a thought partner to clients, offering strategic advice across CRM, pricing, sales strategy, service excellence, contact centers, and field service.
• Lead multidisciplinary project teams and contribute to the broader Customer ecosystem across Deloitte, including E-commerce, Marketing, and Customer Strategy.
• Foster long-term relationships with key accounts, serving as a trusted advisor both during and after project delivery.

You’ll work closely with senior colleagues across the Manufacturing industry and Technology & Transformation teams, combining deep industry knowledge with leading-edge CRM technology to drive real client impact.

Benefits

• You will receive a profit-sharing bonus on top of your fixed salary.
• Continue professional growth by joining the development program.
• A work-from-home office setup allowance to support an ergonomically designed workstation, plus an internet allowance.
• Work part-time (32 hours a week) or full-time (40 hours a week).