We're a global company with over 89,000 employees and operations in over 170 countries worldwide. And to keep our millions of customers happy, our business activities are pretty wide-ranging too. Internet and broadband is big for us, but we're a major player in networked IT services as well.
Our values
We've updated our BT values. We've developed the new ones…

We're a global company with over 89,000 employees and operations in over 170 countries worldwide. And to keep our millions of customers happy, our business activities are pretty wide-ranging too. Internet and broadband is big for us, but we're a major player in networked IT services as well.

Our values
We've updated our BT values. We've developed the new ones through conversations with BT people across world. They described what it feels like on our best days, and how they would like everyone in BT to work together.

Customer - We are here for our customers - We're committed to making things better for our customers - by providing the vital services they rely on and finding new ways to improve their lives and businesses. We're knowledgeable, professional, dependable and easy to do business with. If things go wrong, we take responsibility for putting them right.

Team - We help each other achieve more - We are one team and never let a colleague fail. We focus on shared goals and bring BT together for our customers, even when we're in different parts of the business or on different sides of the globe. We give feedback, coach and learn. We say thank you for a job well done.

Honesty - We are honest and respectful - We speak honestly and listen. We show respect to colleagues and customers. We care about making BT better and stronger, challenging ourselves to get to the heart of things. We enjoy working in a diverse organisation and benefit from looking at things in different ways.

Change - We all make change happen - Our industry changes quickly and so do we. We improve what we do for customers and BT by thinking big, starting small and moving fast. We anticipate the future, and each year aim to be better than last.

Pride - We are proud to make a difference - We believe BT isn't just another business. We make a real difference through our services and our role in the communities where we operate. We're all ambassadors for BT. Every one of us helps to keep BT strong, by acting with integrity and living our values. We make BT a place where we're proud to work.

We're a global company with over 89,000 employees and operations in over 170 countries worldwide. And to keep our millions of customers happy, our business activities are pretty wide-ranging too. Internet and broadband is big for us, but we're a major player in networked IT services as well.
Our values
We've updated our BT values. We've developed the new ones…

We're a global company with over 89,000 employees and operations in over 170 countries worldwide. And to keep our millions of customers happy, our business activities are pretty wide-ranging too. Internet and broadband is big for us, but we're a major player in networked IT services as well.

Our values
We've updated our BT values. We've developed the new ones through conversations with BT people across world. They described what it feels like on our best days, and how they would like everyone in BT to work together.

Customer - We are here for our customers - We're committed to making things better for our customers - by providing the vital services they rely on and finding new ways to improve their lives and businesses. We're knowledgeable, professional, dependable and easy to do business with. If things go wrong, we take responsibility for putting them right.

Team - We help each other achieve more - We are one team and never let a colleague fail. We focus on shared goals and bring BT together for our customers, even when we're in different parts of the business or on different sides of the globe. We give feedback, coach and learn. We say thank you for a job well done.

Honesty - We are honest and respectful - We speak honestly and listen. We show respect to colleagues and customers. We care about making BT better and stronger, challenging ourselves to get to the heart of things. We enjoy working in a diverse organisation and benefit from looking at things in different ways.

Change - We all make change happen - Our industry changes quickly and so do we. We improve what we do for customers and BT by thinking big, starting small and moving fast. We anticipate the future, and each year aim to be better than last.

Pride - We are proud to make a difference - We believe BT isn't just another business. We make a real difference through our services and our role in the communities where we operate. We're all ambassadors for BT. Every one of us helps to keep BT strong, by acting with integrity and living our values. We make BT a place where we're proud to work.