Customer Service Officer

Customer Service Officer We are currently looking for a Customer Service Officer to join our team in Delft. In this role, you will become part of the Supply Chain & Customer Service Team, which is part of the Finance & Operations department at Veramaris. The contract will be signed with dsm-firmenich, one of Veramaris’ co-owners. Veramaris is dedicated to supporting the sustainable growth of aquaculture through Optimum Omega Nutrition, using natural marine algal oil. If you are passionate about making a positive impact in the aquaculture industry, we would love to hear from you. At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Key Responsibilities

• Own and ensure Offer-to-Cash process related to global Key Customers in SAP.
• Sales Order acceptance, entry, and sales price maintenance.
• Align feasible and timely delivery dates with internal logistic and demand planning and supply chain functions and communicate those to customer.
• Delivery execution including communication with external logistic providers.
• Invoice creation and active credit management in cooperation with finance functions.
• Export documentation handling for overseas shipments and monthly sales and invoice reporting.

We bring

• A supportive team where collaboration is key for success. We have an open atmosphere, and we take ownership of our tasks to get things done.
• A dynamic work environment with many challenges that give you the possibility to work autonomously and with a team in finding the right solutions.
• Be part of an organization where sustainability isn't just a headline but is embedded in our strategy and processes, enabling you to make a meaningful impact on the world.
• Experience a culture that places safety and well-being at its core, caring for both your physical and mental health.

You Bring

• HBO/Bachelor or MBO with 3 years of relevant working experience in a challenging, international commercial business-to-business environment.
• Sound SAP process knowledge (SD Module, Order and Delivery execution, Business Partner Master data maintenance).
• Speak and write fluently in English, additional language skills are beneficial.
• Knowledge of export customs clearance processes.
• Strong digital systems skills (including MS Excel, MS Teams).
• Soft skills: excellent communication skills, proactive attitude, diligent and problem-solving mentality, able to work in a very dynamic environment, resiliency, and ability to work both independently and in a global team.

The application process

Interested in this position? Please apply online by uploading your resume in English via our career portal. Due to privacy regulations, we can only actively interact with applications via our career portal. If you have any questions, please contact Julita Straszak, Talent Acquisition Business Partner (julita.straszak@dsm-firmenich.com).

Equal Opportunities Commitment

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drive unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate; there’s a place for everyone at dsm-firmenich. dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. dsm-firmenich people are as diverse as our customers. For us, that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know. About dsm-firmenich As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.