IT Support Intern

Who we are:

Irdeto is the world leader in digital platform cybersecurity, empowering businesses to innovate for a secure, connected future. Building on over 50 years of expertise in security, Irdeto’s services and solutions protect revenue, enable growth and fight cybercrime in video entertainment, video games, and connected industries including transport, health and infrastructure. Irdeto is the security partner dedicated to empowering a secure world where people can connect with confidence.

With teams and offices around the world, Irdeto’s greatest asset is its people - our diversity is celebrated through an inclusive workplace, where everyone has an equal opportunity to drive innovation and contribute to Irdeto's success.

The Role: IT Support Intern

As an IT Support Intern, you will be part of the Technology Operations team and you will get heavily involved in level-one technical support by addressing walk-ups for our customers. Your other activities will include reading, reviewing, and improving where relevant the current support process documents in our knowledge base (i.e. Atlassian) and using it to resolve first-line support cases.

How you can add value to the team?

• By supporting in fixing issues on Windows and MacOSX desktops.
• By deploying Enterprise laptops using Intune autopilot and Jamf.
• Capable of providing appropriate IT solutions within budget constraints.
• Proficient in troubleshooting and enhancing technical support quality.
• Familiar with IT service-management ticketing systems (FreshService).
• Able to troubleshoot Zoom Rooms, Desktop, and Windows server (ActiveDirectory).
• Collaborative team player with experience working alongside Systems Administration and Networking teams.

What do we expect from you?

• Currently studying a Bachelor’s degree in Information Technology, Computer Science or a related field (to be considered for the internship, you need to be enrolled in a university/other educational institution).
• You are available for an internship for 6-12 months.
• You are available at least 4 days a week.
• Some experience with installation of Enterprise Desktops (Windows 10, Mac OSX) and related software packages (i.e. Antivirus, Adobe, Office 365).
• Basic knowledge on installing apps on the iOS phone (i.e. e-mail clients, business apps).
• Working knowledge of the Microsoft Office Suite is a plus.
• Some experience with a scripting language (i.e. Python) is a plus.

What you can expect from us:

Our people and culture are the heart of our business, and our values of Trust, Accountability, Agility, and Innovation inform what we do, and how we work. We believe in investing in our talented employees and promoting collaboration, creativity and innovation, health, and well-being across our global workforce.

In addition to competitive remuneration and extensive benefits we offer:

• An international and multicultural environment where diversity and inclusivity are celebrated and embraced.
• Professional educational opportunities and training program.
• Volunteer Day.
• State of the art office space including canteen, onsite gym and more.
• On the job coaching and mentoring.
• Casual Friday? Casual every day!

Irdeto encourages applications from people with disabilities, as we provide accommodation on request of the candidates that take part in all aspects of the selection processes.