Magnet.me  -  The smart network where hbo and wo students find their internship and first job.

The smart network where hbo and wo students find their internship and first job.

Community Support Intern

Posted 15 Nov 2024
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Work experience
0 to 1 years
Full-time / part-time
Full-time
Job function
Degree level
Required language
English (Fluent)
Duration (minimum)
22 weeks
Start date
1 February 2025

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Are you looking for an internship at one of Europe’s most exciting companies and meet new people from all over the world?

Your Mission should you choose to accept it...

As our community support Intern, you’ll oversee and learn how to convert leads into bookings. At the end of your internship you will master all the tricks of the trade on anything sales and customer service related; from steering potential guests in their decision making on the phone, to answering all questions on WhatsApp or LiveChat. With your enthusiastic student spirit and organizational skills, you'll create a seamless customer experience. You'll maintain clear lines of communication with your team, and (potential) guests. We're looking for enthusiastic individuals to join our team for a period of 5-6 months, with opportunities to start immediately or in February.

In case you don’t know who we are (ahem):

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

What You’ll Do:

  • Strive to deliver the best (9+) support/experience for our guests
  • Driving commercial results via various channels such as: telephone, live chat, third parties and e-mails
  • Selling relevant (cross and upsell) TSH services/products
  • Handling (financial) administrative tasks and change requests
  • Sharing guest feedback, insights, and ideas with colleagues

Who You Are:

  • You’re a student – you must be enrolled in a university!
  • Currently studying a relevant bachelor’s in Hospitality, Sales, Advertising, Marketing, or Business;
  • Hospitality-minded with an enthusiastic and open approach, with affinity and interest in sales and customer experience/support;
  • Flexible; we also work in weekends (and evenings);
  • Enjoying receiving and taking responsibility and you can work independently;
  • Someone who enjoys working and learning in an ambitious, informal and international environment;
  • Have no holiday plans during your internship;
  • Excellent interpersonal and communication skills;
  • Ability to work in a fast-paced team environment;
  • Fluent in English (mandatory), as well as Dutch or German or Italian or French or Spanish;
  • Comfortable in an ambitious and informal working environment;

What We Offer:

  • An amazing work environment with a fantastic vibe and lots of positive energy.
  • On the job coaching and guidance.
  • Monthly compensation for your internship.
  • The opportunity to work and learn at a dynamic, young, international organisation; we’re a real game changer in the hospitality industry.
  • A first glimpse into the world of Hospitality with one of the most innovative players in the market.
  • Access to the amazing TSH facilities, including our awesome restaurant and gym. And did we mention you also get a discount on Hotel stays and Food and Drinks?
  • A wonderful workplace to call home with, dare we say it, fun colleagues.

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.

The Social Hub is much more than a hotel. In our boundary-blurring spaces we bring together a new generation of bold change-makers to connect, learn, stay, work, and play. Creating memorable experiences for our community of hotel guests, students, creatives, enterprising minds and anyone in between.

Hospitality
Amsterdam
Active in 6 countries
1,000 employees
40% men - 60% women
Average age is 31 years