Customer Support Agent (German Speaking)

Would you like to help our (potential) members with all their questions? We have several platforms for our members where they can contact us, including live chat on our website, social media channels such as Facebook, Instagram, and Twitter, complaint sites, and email.

What exactly will you do as a Customer Support agent?

• You will be available to anyone who has a question or a complaint.
• You will have the freedom to think up out-of-the-box ideas to answer questions and resolve complaints.

Our organization is internationally oriented and rapidly growing, where hard work and a friendly, pleasant work atmosphere are central. Taking initiative and coming up with ideas is appreciated and encouraged. The main language in our office is English, but Dutch, French, German, and Spanish are also spoken, so you will experience many different cultures.

A summary of what we ask of you:

• You are customer-friendly and service-oriented.
• You think out of the box to come up with a solution.
• You have empathy and are stress-resistant.
• You have a positive and professional attitude.
• You are flexible to work Monday–Saturday.
• You speak and write German and English.
• Dutch, French, or Spanish are a plus.

What We Offer You

At Basic-Fit, it’s not just about work, it’s about your growth. As a Customer Support Agent, you’ll have the freedom to make an impact and develop yourself in a dynamic environment.

What you can expect from us:

• Learning & Development: Unlimited access to GoodHabitz and LinkedIn Learning.
• Career Growth: Plenty of opportunities for professional and personal development.
• Work Culture: An informal, international, and down-to-earth environment. We value working together, so we work 4 days in the office, 1 day from home.
• Innovation: Your ideas contribute to strategic projects.
• Perks & Benefits: Travel allowance, bike plan, health insurance discounts, remote work allowance, and a pension plan (52% contribution by Basic-Fit).
• Fitness: Access to our gym at HQ.

About Basic-Fit

Basic-Fit is Europe’s largest low-cost, high-value fitness chain, with more than 4 million members across 1,600+ clubs. We are continuously growing and improving.

What Makes Us Unique?

• Work with Impact: What you do makes a difference. We don’t just work for our members, partners, and teams—we work with them.
• Collaboration: Everyone works together to achieve goals and celebrate success.