Social Media Coordination Officer

This is a fixed-term appointment with an initial duration of 4 years. Depending upon performance and organisational needs, the appointment may be extended up to a possible maximum duration of 8 years.

Job description

Social Media Coordination Officer, Digital and Print Products and Channels Office, Products and Channels Division, Communication Department, Director General’s Services.

Under the direct authority of the Head of the Digital and Print Products and Channels Office, you will be responsible for developing, implementing and coordinating ESA’s social media strategy across the ESA flagship social media channels and ensuring a coordinated approach to social media activities throughout the Agency.

In performing these duties, you will rely on and/or liaise closely with various offices within the Department, in particular:

• the Corporate and Institutional Communication Office;
• the ESA Member States Outreach Office;
• the ESA Brand Outreach Office.

Duties

Your tasks and responsibilities will include:

• developing and implementing an ESA-wide social media strategy in line with the Three-Year Communication Strategy and the ESA Communication Policy;
• structuring this ESA-wide social media strategy through the management of the development and implementation of social media guidelines throughout the Agency;
• planning, in liaison with the Corporate and Institutional Communication Office, posts on ESA’s flagship social media channels in line with the Communication Department’s editorial planning;
• coordinating social media campaigns together with the ESA Member States Outreach Office for external partners such as Member States, industry and other relevant governmental agencies and organisations and elsewhere in the Agency;
• consolidating and implementing the content creator activity aiming at spreading the ESA brand and messaging with the objective of fostering a collaborative and engaged social media network;
• acting in direct coordination with the Head of Office to ensure the management of contracts falling under the responsibility of the post;
• overseeing monthly social media reporting for the Agency’s corporate social media channels;
• providing guidance and training to the ESA workforce on the use of social media in supporting the promotion of ESA’s activities.

In addition, you will:

• ensure the Agency’s brand is applied correctly across ESA’s social media channels and through the content creator activity in liaison with the ESA Brand Outreach Office;
• ensure ESA’s privacy policy is correctly implemented on its social media channels in liaison with the ESA Legal Services Department;
• liaise with the Emerging Technologies Communications Officer to ensure adequate use and implementation of AI tools and technologies in social media activities.

Technical competencies

• Understanding of ESA Member States’ and relevant stakeholders’ communication networks
• Good understanding of the European context, other organisations and challenges
• State-of-the-art knowledge in your area of responsibility at the required level
• Understanding of the Agency’s core business and structures and its relationship with other space agencies

Behavioural competencies

• Result Orientation
• Operational Efficiency
• Fostering Cooperation
• Relationship Management
• Continuous Improvement
• Forward Thinking

Education

A master’s degree in marketing, communication, digital management or a related discipline is required for this post.

Additional requirements

• Proven communication and writing skills
• Demonstrated planning and organisational skills
• Strong relationship management ability
• Problem-solving skills
• Demonstrated competence in digital marketing and social media campaigns
• Excellent knowledge of the social media landscape
• Good knowledge of ESA and its programmes, as well as the Communication Department’s mandate and role

Nationality and Languages

Please note that applications are only considered from nationals of one of the following States: Austria, Belgium, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, the Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Spain, Sweden, Switzerland, the United Kingdom and Canada, Latvia, Lithuania and Slovakia.

The working languages of the Agency are English and French. A good knowledge of one of these is required. Knowledge of another Member State language would be an asset.

*Member States, Associate Members or Cooperating States.