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Business Analyst – Digital and Customer Interaction Tribe
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You & Your Function
Driving the successful implementation of Salesforce and supporting the transition from Siebel to Salesforce, you ensure clear business requirements, smooth delivery, and meaningful improvements to digital customer interaction as a Business Analyst. You translate business needs, collaborate closely with stakeholders, and help shape digital banking within Rabobank.
Examples for Practice
- Deliver clear and detailed business requirements for complex Salesforce changes.
- Facilitate workshops that refine user stories and clarify business needs.
- Support system migrations by analysing data flows and improving customer processes.
Top 3 Responsibilities
- Translate business needs into clear Salesforce requirements, enabling scalable and compliant solutions across Financial Services Cloud, Sales Cloud, and Foundation.
- Facilitate alignment between stakeholders and engineers by maintaining a transparent backlog and refining user stories.
- Support the redesign and optimisation of processes during the transition from Siebel to Salesforce, ensuring data integrity and streamlined workflows.
The Business Analyst role sits within the Digital & Customer Interaction tribe and collaborates closely with product owners, engineers, and architects to deliver end-to-end CRM improvements.
You and your talent
- Proven experience as a Business Analyst in large-scale CRM implementations.
- Experience with system migrations, ideally from Siebel to Salesforce.
- Excellent analytical and communication skills, with the ability to manage stakeholders effectively.
- Experience working in Agile environments and writing clear user stories.
Nice to Have
- Knowledge of Salesforce (Financial Services Cloud, Sales Cloud, Foundation).
- Familiarity with integration platforms such as MuleSoft.
- Experience in the financial sector or complex enterprise environments.
- Salesforce certifications (e.g., Business Analyst, Financial Services Cloud Consultant).
- Knowledge of data governance and compliance requirements.
Rabobank is a cooperative bank with a mission. Our goal is to help our customers achieve their goals. As an international financial institution, we contribute to the well-being and welfare of millions of people. In the Netherlands we serve retail and corporate clients. Internationally we focus on the food and agri sector. We have been facing societal challenges head on for more than 125 years and are dedicated to creating a future-proof society.
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