Senior Experience Designer (AI and crossplatforms)

Discover Your Next Challenge as a Senior Experience Designer (AI and Cross-Platforms) at Unilever

ABOUT UNILEVER

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe that a ‘one size fits all’ approach works, and instead we will equip you with the tools you need to shape your own future.

We want our business to flourish, and we know that our success depends on others flourishing around us. That's why our purpose is to make sustainable living commonplace, and why sustainable, long-term growth is at the heart of our business model.

JOB PURPOSE

As the Senior Experience Designer (AI and Cross-Platforms), you will own the design and delivery of critical product features and experiences across all digital platforms—web, mobile app, and future channels. This will be a hyper-personalised experience powered by AI. You’ll be an integral part of a global framework of an end-to-end customer journey and will guide and help CX leads with local implementations. You will work independently (with input from different team members) to identify opportunities, define solutions, and drive initiatives from concept through launch and optimization, leveraging modern technologies including AI to create competitive advantage. As a strategic design leader, you will bridge business objectives with user needs, make high-stakes decisions with ambiguity, and influence stakeholders at all levels to deliver experiences that drive measurable business results. Your work will shape the future of how professional chefs & operators interact with our digital ecosystem, requiring systems-level thinking, cross-platform expertise, and the ability to balance innovation with execution excellence.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Work with the OX manager and team to execute on the strategy and vision.
• Own end-to-end digital product initiatives and feature development from opportunity identification through strategy, design, launch, and optimization—making critical decisions independently and managing complexity across stakeholders.
• Co-create the global framework that will be translated into local solutions in partnership with CX leads for their markets.
• Define product roadmap & backlog, prioritizing initiatives based on business impact, user value, and technical feasibility.
• Lead discovery and problem framing for complex, ambiguous challenges—working with UX designer and digital experience insights manager on conducting research, analyzing market trends, and synthesizing insights to define the right problems to solve.
• Design comprehensive, cross-platform experiences across web, mobile, and future channels with systems-level thinking—ensuring consistency in interaction patterns, visual language, and user flows while solving for scale.
• Identify and integrate modern technologies, including AI-powered capabilities (personalization, intelligent search, recommendations, conversational interfaces), where they create genuine user and business value.
• Work with the DX insights manager to establish and analyse success metrics and KPIs for owned features, making data-informed decisions to drive continuous improvement.
• Influence and align senior stakeholders across CX, Technology, Data, Sales, and Digital Marketing on strategy, priorities, and trade-offs—communicating design rationale and business impact effectively.
• Work with Senior UX designer on user research initiatives for strategic questions, usability testing, and synthesize findings into actionable insights and design decisions.
• Manage global rollout of features with Webmaster lead, ensuring solutions adapt appropriately for regional market needs, working with CX leads to understand local contexts.
• Stay ahead of industry trends, emerging technologies, and evolving best practices—bringing outside perspective to drive innovation and competitive advantage.

WHAT YOU NEED TO SUCCEED

Experiences & Qualifications

• 5-7 years of experience in product design, UX/UI design, or related roles with a proven track record of independently owning and shipping successful digital products that delivered measurable business impact.
• Strong portfolio demonstrating strategic thinking, systems-level design, end-to-end feature ownership, complex problem-solving, and ability to work with ambiguity.
• Experience making high-stakes design and product decisions independently, including prioritization, trade-off management, and strategic direction.
• Demonstrated success influencing senior stakeholders and driving alignment across cross-functional teams (product, engineering, data, business) without formal authority.
• Deep experience designing for both web and mobile platforms.
• Proven ability to define product strategy and roadmap based on user research, business objectives, and market opportunities.
• Track record of using data, analytics, and research to inform strategic decisions and measure impact of shipped products.
• Experience working in fast-paced, agile environments with ability to manage multiple complex initiatives simultaneously.
• Strong executive communication and presentation skills—able to articulate complex design rationale, business impact, and strategic vision to diverse audiences.
• Familiarity with AI/ML applications in user experience (personalization, recommendations, conversational interfaces) or demonstrated interest and ability to learn emerging technologies.
• Experience in B2B, e-commerce, or similar digital product environments strongly preferred.
• Previous experience managing people is a plus.

SKILLS YOU SHOULD HAVE

• Product Design & UX/UI
• User Research & Usability Testing
• Prototyping & Interaction Design
• Cross-Platform Design (Web, Mobile, Responsive, Apps both native and hybrid)
• Design and analytics tools (Figma, prototyping tools, Adobe Analytics, Hotjar, etc.)
• Analytics & A/B Testing
• Agile Product Development
• Stakeholder Management & Communication
• Strong modern technology knowledge (including AI/ML applications)
• Adobe Experience Manager and Edge delivery systems is a big plus

WHAT IS IN IT FOR YOU?

Unilever is the place where you can be yourself and bring your purpose to life with the work that you do – creating a better business and a better world. We offer an exciting & dynamic work environment where you can make things happen. Furthermore, we offer some great rewards and benefits!

• Attractive total remuneration package: excellent company pension, bonus, share scheme.
• Flexible cross-disciplinary career opportunities and a wealth of training opportunities & wellbeing resources whenever and wherever.
• Plenty of company-paid holidays to further ensure your work-life balance is maintained.
• We encourage an inclusive culture, which comes to life with interchangeable public holidays, paid paternity leave of 6 weeks and our transgender policy.
• Under the Hybrid Working principles, you will be expected to spend a minimum of 40%-60% in the office or at customers, suppliers or partners to connect and collaborate. For the time you work from home, we will ensure you are well equipped. When you are at the office, you can enjoy our tasty canteen with prepped food and own products.
• Informal culture and being the first one trying our new products.
• My Fitness Plan (reduction on your Fitness Subscription).
• Homework allowance
• Company laptop and mobile phone
• Green Mobility Policy.