Managing Consultant Front Office Support

Join Our Team as Managing Consultant Front Office Support

What we offer you

• Salary: Gross monthly salary between EUR 5,876 and EUR 8,395 (scale 10) for a 40-hour work week.

• Extras: a thirteenth month, 8% holiday allowance, and a 10% Employee Benefit Budget.

• Development budget: EUR 1,400 development budget per year for your growth and development.

• Hybrid working: a balance between home and office work (possible for most roles).

• Pension: decide for yourself the amount of your personal contribution.

Visualize leading a high-performing team at the heart of client lifecycle management across Wholesale Europe & Africa. You drive operational excellence, inspire continuous improvement, and ensure that onboarding and monitoring processes meet the highest standards. Your leadership delivers clarity, compliance, and impact.

About the Role

As Managing Consultant Front Office Support, you like to work in an international environment with different stakeholders. You help lead a specific sector team that plays a critical role in client lifecycle management across Wholesale Europe & Africa. The team supports (Global) Client Owners in fulfilling their responsibilities related to FEC, combining customer service, administrative precision, and stakeholder management with deep domain knowledge. You ensure that onboarding and monitoring activities are executed with high quality and within agreed timelines and are good at building a network and collaboration across the organization. You drive operational control, boost efficiency, and deliver measurable impact.

Get results

• Steer and report on KPIs to monitor process quality and progress across the sector portfolio.
• Connect people and departments to ensure smooth client journeys and strong alignment across the chain.
• Support in managing and coaching a team of 5-10 FOS Associates in a dynamic, fast-paced environment.
• Act as the contact point for FEC Operations, ensuring issues are resolved effectively and in control.
• Drive continuous improvement by ensuring processes are followed and identifying opportunities to enhance efficiency and quality.
• Execute change management in close collaboration with other departments and stakeholders.

Facts & Figures

• 1,800 clients (9,000 entities) for Europe and Africa
• Colleagues in 9 offices throughout Europe and Africa, and 3 in Asia
• More than 9 million customers around the world

Top 3 responsibilities

• Facilitate your team to collect data and analyse client documents in order to prepare (pre-working) FEC assessments, in close cooperation with our commercial colleagues.
• Control the FEC cycle of our clients next to pre-working all FEC administrative and client facing activities for our FEC Operations teams in London and Utrecht.
• Continuously improve and further professionalize the way of working by implementing the newest technologies to optimize.

As Managing Consultant Front Office Support, your assignment is part of the Front Office Support E&A. This is a vibrant team of mostly young professionals, dedicated to making a meaningful impact throughout the client journey. The team is part of the Region Europa, Africa & Asia (EAA) and operates within the Client Support & Change EAA department.

The 30 people in Front Office Support E&A provide portfolio- and transaction-level support to Client Owners based in Region EAA. Working together is the way we work; as one results- and client-oriented team at Rabobank. We are a Dutch bank that operates in 35 countries for over 9 million customers. Together with these customers, our members and partners we stand side by side to create a world in which everyone has access to enough healthy food. In the Netherlands we work to create a country in which people are happy with how they live, work and do business.

You and your talent

• A completed Master’s degree in Finance or Law is a must.
• Over 5 years of proven experience as operational manager in a result-driven environment outside Rabobank.
• Proven knowledge of financial-economic regulations and experience in FEC-related topics.
• Lean Six Sigma Green or Blackbelt is a must.
• Proven experience with Business Process Management.
• Advanced proficiency in Excel; experience with MI tools such as Firebird and PowerBI is a plus.
• Strong command of English (verbal and written); Dutch is a plus.
• Excellent communication and stakeholder management skills, with the ability to connect across departments and levels.
• Knowledge of primary banking processes, risk management, wholesale products, and systems is a plus.