Field Service Coordinator

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

The Service & Repair department is a growing organization of 300 people across Europe, the Middle East and Africa (EMEA) and is part of the Customer Care & Supply Chain organization of Medtronic. Processing over 10,000 routine maintenance and breakdown requests per annum in the UK and Ireland alone, we are looking for a Field Service Planner to co-ordinate the field service engineers and assist in planning their schedules.

Your primary focus will be proactively scheduling the field service team to deliver a premium service across a wide range of products to meet the demands of our customers and the sales force. This is a great opportunity to drive the field service team to deliver industry leading customer support for Service and Repair in the UK & Ireland. With the ultimate goal of establishing Medtronic as an uncontested market leader as a service provider across all sectors of the business.

Responsibilities may include the following and other duties may be assigned:

• Proactively scheduling the field service team to deliver an efficient and focused solution for service
• Scheduling preventive maintenance visits and breakdowns for the field service team to ensure that their time is managed efficiently maintaining a high level of utilized hours
• Striving to achieve a common goal of customer service excellence
• Identifying and communicating with all key personnel with respect to service & repair including Clinical engineering, device management departments, department heads, clinicians etc.
• Building strong relationships with stakeholders and clients to ensure that the customer experience is exemplary

Required Knowledge and Experience:

• Mastery of strategic sourcing and supply chain management principles combined with excellent communication skills
• Experience in all Microsoft packages such as Excel, Word, PowerPoint and Access and QMS
• Sound geographical knowledge of the UK and Ireland utilizing route planning software to limit travel time
• Strong problem solving and analytical skills, demonstrate initiative and contribution to process improvement and able to work individually and as part of a team
• Customer focused and dedicated to building long term relationships and exceeding expectations

Knowledge of SAP, Service Max and Power BI is an advantage.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

What We Do

We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.

We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will…

• Build a better future, amplifying your impact on the causes that matter to you and the world
• Grow a career reflective of your passion and abilities
• Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning

How We Are Different

Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.

Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.

Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.

Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care.