Customer Interface Account Specialist

Customer Interface Account Specialist

As a Customer Interface Account Specialist, you will manage the service relationship with an assigned customer base in the vegetable sector, serving as the primary contact for accounts. Your role includes supporting both external customers, such as plant raisers and distributors, and internal stakeholders like sales and logistics. You will act as a liaison, providing product information and resolving issues efficiently. Success in this position requires enthusiasm for helping customers, strong communication skills, and the ability to empathize and advocate for their needs. Problem-solving is essential, as you will troubleshoot and seek information to address customer complaints. Ultimately, your goal is to ensure customer-centricity in all operations while working in a diverse international environment.

Working in an international environment and with different colleagues, customers and stakeholders is making this job attractive. You will report to Customer Interface Business Partner & Team Lead.

YOUR TASKS AND RESPONSIBILITIES

• Owner of the service relationship with assigned customer base, acting as primary communication contact for accounts and Sales Teams members - on both inbound and outbound requests - for all matters related to service, orders, and operational activities.
• Cooperate with internal resources cross-functionally to solve customer problems and deliver solutions to accounts.
• Quickly and accurately responds to all customer inquiries on orders, supply availability, and product information in adherence to defined lead times and expectations.
• Proactively provides order, supply availability, and product updates to assigned accounts, executing upon opportunities that increase customer loyalty.
• Understands marketing and operational programs related to their customer base or region, and can accurately explain and answer questions related to customer eligibility and program details for customers.
• Receives and creates customer sales orders and validation, delivery prioritization, invoice and other fiscal documents management.
• Understands relevant KPIs and metrics for the role and department, maintains ongoing knowledge of current performance, and proactively strives to close performance gaps in partnership with Business Partner & Team Lead.

Crop Science – Row crops and protection - At Bayer Crop Science we know that every field, crop and farmer is different. We offer tailored solutions that enable local farmers to grow smarter by developing crops that are resistant to environmental challenges and helping farmers defend their crops against weeds, diseases, harmful insects and fungi. Using the creative spark that comes from human ingenuity, we seek to deliver word-class innovation, set new standards in sustainability and drive digital transformation. Protecting harvests and fostering biodiversity, that’s how we shape the future of agriculture. Do you want to be an ally in our ambitious mission?

WHO YOU ARE

• Bachelor's Degree in Business or other related field.
• 1-2 years of relevant Customer Service/Planning/Logistic/Account management or Sales experience in teams.
• Minimum of 2/5 years of experience in services linked with Supply Chain/Commercial/Administration/Logistics/Customer Service or Operations.
• Ability to work in a fast-paced environment, handle multiple tasks simultaneously and able to build relationships via phone.
• Works with a sense of urgency and ensures data accuracy.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience with SAP and SFDC is a plus.
• Proficiency in Dutch and English is a must; knowledge of another language is a plus.

WHAT BAYER OFFERS YOU

• A monthly gross salary between €3100 - €3800 based on a 38-hour workweek.
• An additional 8.33% holiday allowance and a bonus (based on company results).
• 25 days of leave, with the option of buying a maximum of 10 additional days.
• You have the option to work from home, but we expect you at least 2 days per week at the office.
• If you work from home, Bayer provides the required tools and a monthly internet allowance.
• A solid retirement plan and bicycle lease plan.
• An inspiring working environment with professional and committed colleagues.
• A successful innovative organization with international career possibilities.
• Challenges and possibilities to learn and to develop.

INTERESTED IN THIS VACANCY?

Are you looking for a new challenge? Do you have a question or do you want to learn more about the position? You can always contact Nienke Klaar via Nienke.klaar.ext@bayer.com.

We do not accept any unsolicited applications and agencies.

Division: Crop Science

Functional Area: Supply Chain Management

Employment Type: Regular

Work Time: Fulltime

Job Segment: Logistics, Supply Chain Manager, Supply Chain, Supply, Operations, Customer Service