Head of HR Service Delivery

Do you want to make a difference and contribute to creating a better world? Are you interested in developing your skills and knowledge, while putting your ideals to work? Join us, we are a frontrunner in ethical banking and global impact investing, and we need people like you to make change happen.

We believe that money can change the world for the better. In fact, our organisation was founded on this belief. Our mission is to create a society that protects and promotes the quality of life of all its members with human dignity at its core.

Are you passionate about shaping the future of HR in a purpose-driven organization? Do you thrive in an international environment where your expertise can drive meaningful change? Join us as the Head of HR Service Delivery and play a vital role in transforming the way we support, engage, and empower our people across borders.

Profiel

How You Will Make a Difference

As Head of HR Service Delivery, you will stand at the core of our HR community, leading a dynamic team that coordinates across multiple countries. Your leadership will be instrumental in advancing digital HR services, optimizing HR data, and enhancing every stage of the Co-Worker Journey. As a key member of the HR Leadership Team (HRLT), you will collaborate closely with the HR Centre of Expertise, HR Business Advisory, and our HR departments in other countries to deliver high-quality, data-driven HR services.

While some activities currently focus on the Netherlands—such as HR Officers and HR systems—your role will evolve with more group-wide impact over time. You’ll oversee critical sub-expertises within your team, including International Payroll, HR Data, HR Administrative tasks, Absence and Employability, and HR Systems.

• Drive our HR group and NL service delivery portfolio, governance, KPIs, and policies together with the HRLT
• Establish a robust infrastructure for digital HR services, HR data, and the Employee Journey, ensuring solutions align with operational needs as we grow and evolve
• Review, standardize, and continuously improve HR service delivery policies and processes for all countries from a group perspective
• Collaborate with Data & Analytics to deliver complex HR data analyses, uncover key trends, and generate actionable insights to support business performance and employee engagement
• Specify and manage implementation of HR data requirements to meet organizational needs, including a leading role in coordinating people data for our annual year report and risk reporting
• Lead transformational projects, such as implementing a new HR system, using structured change management to embed a positive culture and new ways of working
• Support absence management and employability, helping managers in the Netherlands reduce illness and foster sustainable employability
• Championing the development and growth of your team, identifying learning needs and providing coaching, training, and opportunities to build capability

What You Will Bring

We value your unique potential and the values you stand for. We’re looking for someone who is self-aware and holistic in their thinking, always mindful of their impact on society, the environment, and the economy.

To thrive in this role, you will:

• Be a results-oriented and inspiring leader, able to influence and drive positive change
• Lead with empathy, integrity, and honesty—convincing others by clearly charting the course ahead while challenging and supporting your team
• Foster a culture of learning agility, empowering others to quickly adapt and grow
• Build strong connections with colleagues and partners, both internally and externally, thanks to your outstanding communication skills

You will also bring:

• Leadership experience, with the maturity and confidence to take on group responsibility
• Strong stakeholder management skills, engaging with the HRLT, local HR teams, Co-Worker Representative Body, Unions, Executive Board, and senior management
• A proven track record in project management and the ability to oversee and drive multiple initiatives and team activities simultaneously
• Experience working in a multicultural environment and a commitment to embedding equity, diversity, and inclusion (EDI) values
• Fluency in both Dutch and English, written and spoken

Your Future Colleagues

You will report directly to the Group Director of Human Resources and be part of the HR Leadership Team. The HR Service Delivery department is composed of five expert teams, each reporting to you: HR Officers (3), HR Data (2), HR Systems (3), Absence and Employability (1), and International Payroll (2).

If you’re ready to use your skills and vision to create real impact, we’d love to hear from you. Join us and help lead the way in building a more inclusive, sustainable, and human-centered world.

Wat we bieden

An inspiring work culture

The most important thing about working with us is that you are part of community that is changing the world for the better. We are constantly improving our work culture to create conditions where every person can thrive, so you are able to:

• find a sense of meaning in your work
• create positive energy and impact with your co-workers
• build mutual trust and respect in working relationships
• enjoy fulfilment at a professional and personal level

A comfortable working environment

Our award-winning sustainable head office is based in Driebergen-Zeist, the Netherlands at the Reehorst Estate, just a 3 minutes’ walk from the train station. Combined with working from home, it is an inspiring place to work and connect with your colleagues. One of the interesting facts about it is that we can completely take the building apart and move it to a new location.

And of course, great remuneration and working conditions:

• a salary appropriate to the position, our remuneration policy and your experience
• an attractive pension policy
• a mobility card (including free private travels)
• flexible working hours and the opportunity to work from home
• reimbursement of a company bicycle to the max of € 1,500
• 30 holiday days with a 40-hour working week, plus the option of buying 2 weeks of extra holiday days
• extra leave to contribute to voluntary work
• a range of education and training opportunities
• the option to join our collective health insurance
• a working from home allowance per home office day
• suitable home office equipment up to € 750 every 5 years

The closing date for applications is: 21.12.2025

Who we are

Triodos Bank is a leading expert in sustainable banking, founded in 1980 in the Netherlands, with branches in Belgium, Germany, United Kingdom, and Spain.

Triodos Investment Management is a globally recognised leader in impact investing, that currently manages 20 funds invested in both Europe and emerging markets.

Triodos Regenerative Money Centre is our business unit launched in 2019 with the explicit goal of restoring and regenerating nature and society.

We are a certified B Corp since 2015. B Corp is a growing global community of successful and sustainable companies that create positive social impact and change.

We are also one of the founders of The Global Alliance for Banking on Values, a global network of independent banks using finance to deliver sustainable economic, social, and environmental development.