Product Manager - Machine Learning

Join Booking.com as a Product Manager in Machine Learning

About Us: At Booking.com, data drives our decisions. Technology is at our core and innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the following morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners and people, we can empower everyone to experience the world.

Machine Learning and AI are integral to Booking.com's mission of making it easier for everyone to experience the world. In the Marketplace Data & AI department, we’re on a mission to enable a personalized, trusted traveler and partner experience using ML and AI.

Role Description:

In order to achieve this mission, we build scalable platforms and systems, each one specializing in a different and unique domain - Ranking, Smart Value, Recommendations, Content Intelligence and AI Experiences.

Within the AI Experience track, we’re hiring a Technical Product Manager to lead the Generative AI Core team. This team’s mission is to democratize GenAI across Booking.com by building generalized, reusable, and reliable core AI capabilities that product teams can adopt at scale. These capabilities power a wide range of partner- and guest-facing experiences.

As a Product Manager in this team, you will lead the strategy, long-term vision, and success definition of GenAI Core products. You’ll partner with teams all across the company to help realize the team’s vision and grow value for our customers and businesses.

The AI Experience track is at the forefront of GenAI technology at Booking.com. The teams are working with a variety of stakeholders across the Booking.com organization, in order to unlock GenAI powered use cases and democratize GenAI across Booking.com. Starting 2024, the team built a suite of end-to-end GenAI capabilities that are already available for Booking.com users across the world.

Key Job Responsibilities and Duties:

• Own and lead the GenAI Core team’s vision, mission, roadmap and end to end execution while partnering closely with software and machine learning engineers.
• Build and adapt the product strategy to the constantly evolving needs and constraints imposed by the business.
• Work with your engineering counterpart to prioritize the team backlog, aligning day-to-day execution with user and business needs.
• Define, measure and communicate the team’s success metrics, progress and impact to the business leadership in a transparent and effective way.
• Guide and scale new capabilities, systems and services from inception to launch while keeping customers at the center of everything.
• Help the team identify and manage technical debt, balancing immediate delivery needs with long-term maintainability to ensure system stability and quality.
• Deeply understand the direction of the business and the problems customers face; extract and identify requirements from other business initiatives and prioritize them ruthlessly.
• Constantly engage with stakeholders to expand the coverage of the product and create impact.
• Work closely with engineers, machine learning specialists, other product managers and product teams to define and ship high quality products.

Role Qualifications and Requirements:

• At least 3 years of experience in product management roles.
• Strong technical background and experience with managing AI platform products and complex roadmap development.
• Proven ability to manage technical roadmaps, address technical debt and balance short-term delivery with long-term platform and product health.
• Previous experience and deep level of understanding of Machine Learning and AI applications.
• Ability to articulate complex technical products as a clear and compelling narrative.
• Excellent communication and stakeholder management skills, with the ability to clearly communicate with the business at all levels.
• Effective at engaging with engineers, data scientists, and users of the platform, translating technical detail into actionable goals.
• Excellent prioritization skills in time-critical situations while balancing customer and business needs.
• The ability to zoom in as well as see a 10,000 ft view.
• An analytical orientation and strong problem-solving skills demonstrated by the ability to structure issues and analyze alternative solutions.
• Team player with a bottom-up ideation process.

Benefits & Perks: Global Impact, Personal Relevance

• Annual paid time off and generous paid leave scheme including: parental (22-weeks paid leave), grandparent, bereavement, and care leave.
• Hybrid working including flexible working arrangements, working from home furniture and ergonomic support, and up to 20 days per year working from abroad (home country).
• A beautiful sustainable HQ Campus in Amsterdam, that offers on-site meals, coffee, and snacks, multi-faith and breastfeeding rooms at the office.
• Commuting allowance and bike reimbursement scheme.
• Discounts & Wallet credits to spend on our products, upgrade to Booking.com Genius Level 3, and friends & family Booking.com discount vouchers.
• Free access to online learning platforms, development and mentorship programs.
• Global Employee Assistance Program, free Headspace membership.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.