Functional Solution Leader for Supply Chain

Join Our Ice Cream Team!

Scope: To lead the Functional Solution Tower of Supply Chain within The Magnum Ice Cream Company Global Business Solutions organization and all related shared service processes.

Reports to: Head of GBS

About Magnum Ice Cream:

The Magnum Ice Cream Company (TMICC) will become the world’s largest global Ice Cream Company, with over 100 years’ experience delivering a diverse range of indulgent, yet responsible, craft food experiences. We have 35 brands, including 3 one billion Euro brands (Magnum, Wall’s, Ben & Jerry’s), a strong presence in over 60 countries, generating annual revenue of €8 billion. All brands are driven to transform moments into memories through indulgent yet responsibly made and marketed products. We have a well-developed strategy to deliver growth and value creation which is clear on where to play and how to win.

We turn the ordinary into the extraordinary by designing unique and innovative Ice Cream experiences that make life taste better, creating joyful experiences. In our Ice Cream business, we’re crafting the future through innovation and imaginative minds, creating unique products. We spark moments of happiness for people and within the communities where we operate.

We are committed to developing and nurturing talent. You will have ample options for career growth and exploration. Your career development will be a priority for us, and we are dedicated to supporting your growth journey within the new company.

About GBS: Global Business Solutions

GBS is TMICC’s trusted transformation partner, delivering innovative and integrated solutions from design to delivery. We develop future-fit capability, expertise and technologically advanced solutions to unlock speed, simplicity and operational agility across TMICC's operations.

This is your chance for a ‘once in a lifetime’ career experience, playing a part in the creation of a fully independent, new Ice Cream company and a greenfield GBS organization. Employees within GBS partner with multiple business functions who operate across TMICC’s 60 countries, such as Supply Chain, Sales, Customer Services, Consumer Engagement, Finance, Procurement, Legal, Marketing, Information Technology and beyond. You will become part of the delivery service engine behind TMICC’s hero brands, and will have the opportunity to implement new solutions and processes alongside an innovative tech stack.

Job Purpose:

This role will design, implement and run the future of supply chain organization and capabilities while leading the relevant demerger TSA exit and transition. In addition, you will lead a culture of continuous improvement and transformation, by combining deep operational expertise and visionary leadership with data-driven insights and feedback, to deliver seamless, scalable and digitally enabled customer value chain that strengthen business agility, efficiency and profitable growth.

Key Responsibilities:

• Define & Design the supply Chain (Forecast to Plan, Order Management, Logistics, Invoice to Cash, Customer Master data) organization and process design by working closely with cross functions team in IT, ERP, Master Data Management etc.
• Lead the future Global Process Owners/Experts to deliver more effective and efficient design and operation and drive process standardization, automation and continuous improvement.
• Key SPOC for Supply Chain to the Business and Function stakeholders
• Lead the successful exit of related TSAs, delivering to hard deadlines to support the demerger of TMICC from Unilever.
• Support to develop and execute the global function strategy to deliver customer experience excellence, business agility and simplicity.
• Design, build, recruit and lead a best-in-class team across our GBS global and regional hubs, promoting a customer-first mindset.
• Lead digital transformation initiatives across function, drive deployment and adoption of innovative technologies, AI-driven analytics and beyond in partnership with Enterprise Technology teams.
• Oversee global service delivery and performance management (including any third service providers) across function, delivering consistent performance to SLAs and achieving KPIs.
• Leverage data and advanced analytics to generate delivery insights and customer feedback to drive proactive decision making and service innovation.
• Build strong relationships with key business functions/markets and act as a strategic liaison between GBS and business functions/markets, ensuring alignment on customer experience goals and priorities.
• Serve as a key contributor to the GBS Leadership Team and transformation roadmap, influencing global operating models, process harmonization, continuous improvement and new capability roll-outs.
• Create and maintain relevant documents, assets, tools and processes.
• Budget and cost management related to the function.

What You Need to Succeed:

Experience:

Must have:

• 15+ years leading end to end supply chain operations within a shared services/GBS organization, preferably within a consumer goods company.
• 10+ years leading large-scale transformation programs within supply chain
• Experience leading geographically distributed teams across multiple markets and with vendors
• Set up new organization globally and future state design and implementation experience
• Program / Project management in big transformation is advantage such as switching platform and global roll out experience
• Strong track record in operational leadership, service delivery excellence and process improvement (Lean / Six Sigma certification preferred)

Advantages:

• Salesforce knowledge; S4 Hana implementation
• Merger & demerger experience in operation
• Knowledge of tools like Kinaxis, High Radius, FSCM etc.

Competencies:

• Strategic thinking with the ability to translate business goals into operational execution, underpinned by digital technology deployments.
• A customer/ consumer-centric mindset with a passion for high performance, continuous improvement, with strong awareness of emerging digital technologies.
• Data-driven mindset, leveraging analytics to measure, predict and improve performance.
• Strong change leader with solid stakeholder management skills; able to effectively deal with resistance and conflicts, establish strong relationships, and trust.
• Exceptional ability to manage complexity; including competing priorities, risk management, and interdependency management.
• Demonstrated leadership skills; able to build, motivate and lead teams in an international context.
• Highly analytical and structured customer centric behavior; excellence eye for detail, hands-on mentality, and ability to work under pressure to strict deadlines.

Qualifications:

• Relevant Master's Degree or relevant experience.
• Advanced Lean Practitioner (or equivalent experience).
• Fluent in English language, additional languages are a plus.

Are you excited to craft the ice cream future?

We take pleasure seriously. Join the Ice Cream team now! 🍦