Team lead Order Fulfilment

Team lead Order Fulfilment at FrieslandCampina

Are you a natural leader with a passion for customer service and operational excellence?

We’re looking for an experienced Team lead to lead, supervise, and coordinate our order fulfilment team (7–10 people). In this key role, you’ll ensure a smooth customer order flow—from order placement to on-time delivery. You’ll drive the order-to-cash process efficiently and accurately, ensuring top-quality service, flawless documentation, and seamless communication. Join us and make an impact in a dynamic, customer-focused environment.

Ce que nous demandons

• Bachelor’s degree, preferably in Supply Chain Management;
• >5 years relevant work experience within a distribution customer service, global logistics and international environment · Knowledge of Order-to-Cash processes;
• Knowledge of ERP, preferably extensive SAP knowledge;
• Ability to work with Microsoft Office software specifically Word, Excel, and PowerPoint;
• A hands-on team leader with good interpersonal and communication skills;
• People management skills;
• Well-developed analytical skills, proficiency in using database applications with the ability to focus on delivering high-quality services. · Organizational sensitivity;
• Experience with projects / lean management
• Excellent professional communication in Dutch and English.

Ce que nous offrons

• Unique company culture of Dutch heritage and international presence;
• We offer great work life balance, and competitive salary & benefits package so you can enjoy it;
• Workweek of 38 hours, competitive pension scheme, holiday allowance of 8%, end year allowance 5%, bonus scheme, flexible working hours and the ability to work from home;
• Diverse training and mentoring programs to help you grow on your own professional journey;
• Exceptional support of cross disciplinary movement within the company to broaden your knowledge and growth paths;
• A friendly and informal working environment, yet professional team members as sparring partners;
• Autonomy and trust to create longer term impact that helps bring better nutrition to the world;
• FrieslandCampina has a ‘fietsplan’ and a corporate fitness plan.

Description du poste vacant

Key Responsibilities

• Oversee and coordinate the daily global order fulfilment process, including order processing, delivery, documentation, and returns.
• Ensure smooth communication with global internal departments, customers, and logistics partners.
• Identify, initiate, and implement process improvements to enhance efficiency and service quality.
• Develop and maintain procedures, process flows, work instructions, and Service Level Agreements (SLAs).
• Lead and support the team in participating in improvement projects.
• Manage and conduct regular operational and coordination meetings (daily, weekly, and monthly).
• Escalation point for team
• Collaborate with Sales, Supply Chain, and external service providers to align on performance (OTIF) and service expectations.

Team Leadership & HR Management

• Provide leadership and direction to the Desk Team, setting priorities and maintaining focus.
• Act as a liaison between the Desk Team and the Order Fulfilment Manager, ensuring timely issue resolution.
• Manage vacation schedules, backup planning, and time administration.
• Conduct one-on-one meetings focused on development, performance, and goal setting.
• Step in for other Team Leads or the Order Fulfilment Manager during absences.

Détails de l'équipe

Curious to know more about your potential new workplace? In 2019, we opened our distribution centre DC Noord in Meppel. Covering 31,000 square metres, this facility handles the storage and distribution of dairy products produced at various of our production sites including Beilen, Bedum and Meppel. Built with sustainability in mind, DC Noord increases efficiency while significantly reducing our annual CO₂ emissions.

The position of Team lead is part of the Business Group Ingredients Supply Chain organization, Plan and Deliver. The Team lead is responsible for coordination between warehouses and plants both locally and internationally.