VIP Customer Service Assistant (French Speaking)

Join flatexDEGIRO AG as a VIP Customer Service Assistant (French Speaking)

Who we are

flatexDEGIRO AG operates the leading and fastest growing online brokerage platform in Europe. Based on modern, in-house state-of-the-art technology, customers of the flatex and DEGIRO brands are offered a wide range of independent products with execution on top TIER 1 exchanges. The technological edge, high efficiency and strong economies of scale enable us to continuously improve our service offering for clients and to set leading standards in terms of product, price and platform quality.

With more than 3 million customer accounts and more than 63 million securities transactions processed in 2024, flatexDEGIRO is the largest retail online broker in Europe. In times of bank consolidation, growing digitalization and the immanent need of millions of Europeans to take their financial future into their own hands, flatexDEGIRO is ideally positioned for further profitable growth.

What tasks can you expect with us?

• First point of contact for our VIP clients via phone and email
• Service calls and emails when there is news, CA, margin calls, mass communications, fee changes, etc.
• Ensure that all inquiries are met in an empathetic manner, and the key steps are followed to de-escalate the situation
• Responsible for dealing with and de-escalating client complaints, and proper reporting when it’s a formal complaint
• Be involved with client support and resolve complex disputes in a fast and effective manner
• Work on VIP projects and maintain up-to-date knowledge of (upcoming) competitor changes, thereby identifying the impact of future changes on the company and its business
• Liaise with stakeholders on procedures and process improvements for enhancing VIP clients’ experience
• VIP Client relationship management: commercial calls, attending physical events, etc.
• Analysis of VIP Clients’ trends, behaviors, characteristics, preferences, etc.
• Be a company ambassador and promote our mission, vision, and goals
• Keep close relationships with our top clients
• Maintain and improve our open communication culture
• Foster a culture of excellence to ensure the consistent quality of our services

What do we want from you?

• Relevant experience in customer support, account management, or relationship management
• Fluent in French and English with exceptional customer support skills
• An in-depth knowledge of financial products that retail investors use, particularly complex ones like options, futures, and turbos including trading strategies
• A Degree in Finance, Business Management, or Economics. We are also keen on applicants with degrees in Hospitality, Law, or Humanities, if you can demonstrate a strong interest in the financial markets

As the perfect candidate, you are a true team player with exceptional communication and networking skills. You approach tasks with a quality-driven mindset aimed at enhancing customer value. You maintain a positive, empathetic, and professional attitude, underpinned by a strong ethical framework and integrity. Your problem-solving abilities, effective multitasking, and time management skills are key in our fast-paced environment. You possess sharp analytical thinking and a hands-on approach, ensuring tasks are completed efficiently.

Interested? This is what we offer you

• Promise of a good work-life balance
• 30 days paid leave
• An enthusiastic and fun team to work with
• Personal and professional development with access to relevant courses
• Transport allowance or related benefits like a leased electric bike
• Pension plan
• A challenging job in an international and fast-growing company
• A competitive salary
• A lot of freedom executing your role and a chance to shape your own career
• The opportunity to participate in a new, enthusiastic team of likeminded professionals

To make your life easier

• You get the freedom to work flexibly. You don’t have to work in our office every day, but we like it if you do! It’s fun to come in and mingle with your colleagues.
• There is also fruit, good coffee, drinks & snacks, and great sandwiches for lunch every day.
• Our beautiful and modern office is located in the iconic Rembrandt tower, conveniently next to Amstel Station.
• To make working from home comfortable, we offer a €35 internet allowance, provide a company laptop, and many options to make it comfortable, such as a chair, screen, and headphones.
• And last but not least: the gym membership options we provide are an easy way to get into shape!