Marketplace Operations Manager (Cloud Service Providers)

Revolutionizing protection.

Define what’s next in cybersecurity.

This role can be based in the UK, the Netherlands, France or Germany

Our Mission

At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contribute to our collective success. Our values were crowdsourced by employees and are brought to life through each of us every day—from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities—just to name a few!

Your Career

Palo Alto Networks is in need of a motivated & process-oriented Marketplace Operations Manager to support the creation and processing of Public Cloud Service Providers’ (CSP) marketplace private offers, as well as facilitating smooth co-sell processes with the CSPs. We are looking for a motivated self-starter who learns fast, and is passionate about supporting the growth of new businesses.

The CSP Marketplace Operations Manager will report to the EMEAL Partner Acceleration Director and work closely with the EMEAL CSP Alliance Manager. The Marketplace Operations Manager will also maintain close relationships with the global CSP, sales operations, and order management teams.

This role will be EMEA focused and requires attention to detail and the ability to multitask and respond to tight deadlines. It is expected that the role will have consistent interaction with sales, channels, finance, deals desk, and order processing across the region, as well as with the Global HQ team.

Your Responsibilities

• Work with sales to create private offers for customers in CSP marketplace
• Manage sales processing and work with order support teams to ensure fulfillment of transactions
• Occasionally act as escalation point for private offer requests and issues
• Work with relevant teams to identify root causes and communicate appropriately to internal stakeholders
• Provide subject matter expertise and training to internal team members and partners
• Create and manage sales opportunities in CSP partner portals
• Facilitate introductory calls between sales on shared opportunities, account mapping, and other sales engagements
• Develop reports, dashboards, and metrics to measure and understand effectiveness of sales & marketing campaigns, and enablement activities
• Provide and understand program and insights reporting as required to the sales and finance teams
• Support projects and initiatives aligned with functional and company objectives

Requirements:

• Attention to detail and excellent problem-solving skills, with a demonstrated ability to self-motivate and follow through on tasks
• Effective verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams
• Highly organized, excellent multi-tasking skills, and efficient in ambiguous situations
• Business analysis and functional experience with quantitative, analytical, and organizational skills preferred
• Ability to handle stressful situations and respond to tight deadlines
• Demonstrated ability to work in a virtual and matrix environment with an international team
• Proficiency in Microsoft Excel is required; experience with other sales tools like Salesforce.com is preferred