Dispute Manager North-Europe

About the role

The Account Receivables - Dispute Manager is responsible for overseeing and managing all customer disputes, ensuring timely resolution, and maintaining a high level of customer satisfaction while protecting company revenue. This role involves collaborating with internal teams (local & regional finance), analysing complex issues, and implementing process improvements to prevent recurring disputes.

The impact you’ll make:

• Lead the end-to-end dispute management process, including investigation, resolution, and communication with customers resulting in collecting accounts receivables on time.
• Monitor and manage dispute aging, ensuring timely resolution according to company policies and SLA targets.
• Analyze dispute trends and root causes, providing actionable insights and recommendations to prevent future disputes.
• Collaborate with Sales, Customer Service, Credit, and Finance teams to resolve issues efficiently.
• Maintain accurate records of all disputes in the ERP/accounting system.
• Prepare regular reports on dispute volumes, resolution status, and outstanding balances for management.
• Implement process improvements and best practices to enhance the dispute resolution workflow.
• Train and mentor AR team members on dispute handling procedures.
• Support audit and compliance requirements related to dispute management.

The skills and knowledge you’ll bring:

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
• 5+ years of experience in accounts receivable or credit management, with a focus on dispute resolution.
• Strong analytical and problem-solving skills.
• Excellent communication and negotiation abilities.
• Experience with ERP systems (e.g., SAP) and Microsoft Excel.
• Ability to work under pressure and manage multiple priorities.
• Detail-oriented and organized.
• Customer-focused mindset with strong service orientation.
• Proactive and solution and execution driven.
• Strong leadership, team and stakeholder management skills.

What we’ll give you in return:

• Internationally competitive base salary, benchmarked against global industry and market leaders.
• Performance-based Annual Incentive Program, rewarding those who dare and achieve more.
• Top of the market pension scheme, with higher-than-average company contributions.
• Work from home, commuting and phone allowances to support your daily commute, home office setup, and business connectivity.
• Balanced office-based working: with a strong focus on in-office collaboration, we offer flexibility to work from home based on team needs and individual circumstances.
• Work from abroad: up to 30 days per year.
• Structured holiday policy, including defined care days, enhanced maternity/paternity leave, and a capped option to purchase additional leave days annually.
• Bicycle Plan: possibility to select a company bicycle for daily commute along with accessories and insurance.
• Health Insurance Discount when signing up with our partner insurance.
• Gym Membership Discount to support your focus on health and wellbeing.
• Product Discounts on all Versuni products which are sold under the Philips brand and our other brands.
• An office that feels like home: easily accessible and modern office location in Amsterdam with lots of tasty lunch choices around.
• High growth environment, offering exciting learning and career development perspectives beyond your first role.
• Inclusive working culture and family spirit: we embrace our international community and diversity as a competitive advantage.

Ready to make an impact?

From developing game-changing air fryers to perfecting the art of coffee making, Versuni’s purpose is turning houses into homes — and we’re calling on your talent to bring it to life. Join our global team of 6,000+ passionate individuals, work with world-class brands, and shape the future of home living. We’re ready for you — are you ready for us?