Renewal Manager

Build with us

Businesses deserve better from finance. Less friction, more freedom. Since 2004, Mollie has been on a mission to make payments and money management effortless for every business in Europe.

Today, more than 250,000 companies trust our all-in-one platform to get paid, manage money and grow on their terms. Simple, scalable and built with real businesses in mind.

We’re one of Europe’s fastest-growing fintechs, with 900+ Mollies across 12+ locations. Our people make this growth possible. We move fast, build with purpose and care deeply about our customers. Whether you're solving problems, building market-leading products or exploring how AI can make work smarter, you’ll have the freedom to create and the trust to deliver.

If you’re ready to grow, shape the future of fintech and join an ambitious, high-performing team, this is the place for you.

Your impact

As a Renewal Manager, you will own, drive, and close customer contract renewals protecting and growing Mollie’s recurring revenue. You combine strong commercial acumen with deep knowledge of payment pricing models, engaging customers early to secure renewals ahead of time, negotiate competitive terms, and ensure smooth contract continuity.

This is a high-impact, revenue-critical role within the Customer Success & Support organization, requiring a proactive, analytical, and trusted professional who thrives in complex commercial environments. You’ll collaborate closely with Customer Success Managers (CSMs), Account Managers, Finance, Pricing, Legal, and Product teams to deliver predictable renewals and contribute directly to Mollie’s growth and retention goals.

What you’ll ship

• Own the Renewal Process: Manage end-to-end renewal cycles across your customer portfolio, ensuring timely closures and smooth transitions.

• Proactive Engagement: Initiate renewal discussions early to reduce churn risk and strengthen customer relationships.

• Pricing & Negotiation: Lead contract and pricing negotiations with a solid understanding of payment economics (interchange, scheme fees, MDR, blended vs. interchange++ models).

• Revenue Protection & Growth: Minimize financial attrition, identify upsell and early renewal opportunities, and drive profitable outcomes.

• Collaboration: Partner with CSMs, Account Managers, Finance, Legal, Pricing, Risk, and Compliance to align renewal strategies with customer health and company objectives.

• Forecasting & Reporting: Maintain accurate renewal forecasts, track progress against targets, and report insights to leadership.

• Customer Advocacy: Act as the commercial point of contact, balancing customer needs with Mollie’s strategic and financial priorities.

• Operational Excellence:

  • Support CSMs and AMs in operational contract activities (e.g., contract updates, amendments, POC documentation).

  • Maintain CRM accuracy to ensure alignment between customers, owners, and renewal opportunities.

What you’ll bring

• Proven experience in renewals, account management, or commercial negotiations, ideally within fintech, payments, or SaaS.

• Strong knowledge of payment pricing models (transaction fees, interchange, scheme fees, blended vs. pass-through).

• Excellent negotiation and influencing skills, with experience handling senior stakeholder discussions.

• Highly organized, able to manage multiple renewal cycles and competing priorities.

• Strong analytical mindset with the ability to interpret data, assess margin impact, and evaluate commercial risk.

• Excellent communication and stakeholder management skills across teams and geographies.

• Comfortable operating in a fast-paced, high-growth environment.

Grow your way

At Mollie, growth is personal. We believe everyone should have the chance to develop their skills, explore new challenges and shape their career on their own terms.

You’ll get regular feedback and performance reviews to support your development, with fair and transparent salary reviews along the way. Many Mollies move into new roles or take on new projects to stretch themselves, and we actively hire from within to help you take the next step.

No matter if you’re aiming for promotion, exploring a different career path or building new skills, you’ll be supported with the tools, trust and opportunities to grow your way.

Unlock your full potential and join us to eliminate financial bureaucracy

If you're excited by the idea of building what’s next, for yourself and for thousands of businesses across Europe, we’d love to hear from you.

AI at Mollie

We believe in Always Be Shipping, and AI brings that philosophy to life across every team, every role, every day.

AI is core to how we build. It helps us move faster, simplify work and make smarter decisions, creating real impact for the businesses we serve. We’re looking for people who are excited to use AI to shape the future of finance with us.

Benefits

• 20 days working from abroad: Enjoy the flexibility to work from abroad for 20 days a year (excluding high risk countries).

• Wellbeing Budget: Enjoy €60 per month net towards taking care of yourself.

• Lifestyle and Health Support: Reach out for coaching and support whenever you need it via OpenUp.

• 26 holiday days: Time to relax. Plus an extra 2 days off in between 27 and 31 December!

• Commute options: Receive an NS Business Card and participate in our bike lease plan.

• Birthday off: It’s your special day! Why spend it at the office?

• WFH Equipment Budget: One off budget of €400 for our new hires.

• Hybrid working: With WFH & Internet allowance at €60 a month.

• Discounted Lunch: Hot and cold meals plus snacks available each day for less than €4 and only pay when you use the service!

• Health Insurance: Insure with ONVZ or receive €125 net towards your own insurance.

• Annual Mollieverse event: All Mollies get together, connect and have fun.