Product Manager Payments & Operations

At TicketSwap, we’re on a mission to become the world’s favorite marketplace for safely buying and selling tickets. With over 17 million fans across 36 countries, we’re building products that make live events safer, fairer, and easier for everyone.

Fans are at the heart of everything we do, and we’re always looking for curious, driven, and thoughtful people to help us build the best experience possible. To keep scaling responsibly and efficiently, we’re looking for a Product Manager Payments & Operations to join our Product team.

Are you ready to shape the systems and processes that keep the live event world running smoothly? Keep reading! 👇

What You’ll Do

As a Product Manager for Payments & Operations, you’ll play a key role in ensuring TicketSwap runs like a well-oiled machine, both financially and operationally. You’ll work on the systems and flows that power payments, payouts, refunds, and customer support operations. This includes the checkout experience for buyers, the KYC flow and payouts for sellers. Your work will directly impact how millions of fans buy and sell tickets safely, and how efficiently we operate as a global marketplace.

Your key responsibilities:

• Drive the cross functional roadmap and OKR process, shaping the long-term strategy for payments and operations systems.
• Own product initiatives end-to-end, from discovery to delivery, within the Payments & Operations domain.
• Partner with the Finance team and our Payment Service Providers (PSPs) to optimize and scale our payment, payout, and refund processes.
• Improve and help automate internal tools and workflows that help Customer Experience teams deliver fast, reliable support.
• Ensure operational excellence by identifying inefficiencies, automating manual processes, leveraging AI where it adds real value, and reducing errors.
• Collaborate with Engineers, Designers, Data Analysts, and your Engineering Manager to align on priorities and deliver impactful solutions.
• Use data to make informed decisions, define KPIs, and measure the success of your initiatives.
• Balance business goals with compliance, financial accuracy, and fan trust.
• Communicate clearly and confidently across teams, presenting updates and learnings to the wider company.

About You

• 3+ years of experience as a Product Manager working in cross-functional teams (Agile/Scrum), ideally within fintech, payments, or marketplaces.
• Experience working with Payment Service Providers (PSPs) or payment infrastructure is a plus.
• A solid understanding of financial processes such as payments, refunds, and compliance.
• A strong interest in improving internal operations and workflows, potentially leveraging AI, that support customer experience.
• Excellent stakeholder management and communication skills. You can bridge business, technical, and operational needs.
• A data-informed mindset with a structured approach to problem-solving.
• A proactive, curious attitude and a drive to continuously improve how things work.
• Organized, detail-oriented, and capable of managing multiple priorities at once.
• A bias for action: you love turning ideas into tangible impact.
• You are based in The Netherlands, are an EU resident, or have an existing visa to work here. A relocation package is not provided.

Why You’ll Love It Here

• Join a passionate, international team of music and event lovers.
• Work on complex, high-impact systems that power millions of safe transactions worldwide.
• Collaborate in a supportive, flexible environment where good ideas win.
• Help shape the future of live event experiences.

Some of your colleagues 💙

• Jessica – Lead Product Manager
• Tendai – Product Manager
• Andrea – UX Writing & Localisation Manager
• Dennis – Director of Product

Perks & Benefits

• Hybrid friendly work environment
• 25 holidays +1 per year (max 28)
• Friday drinks at the office
• Urban Sports Club Membership
• Pension plan, fully paid by TicketSwap
• Free healthy and varied lunch
• Kickboxing classes at the office
• MacBook provided
• Access to OpenUp: mental well-being
• Remote working policy
• Snacks and drinks at the office
• Epic company parties

Proactive acquisition from 3rd parties is not appreciated.