Manager Store Service Desk

Manager Store Service Desk – Zwaagdijk

Are you ready to play a key role in supporting over 3,000 stores across Europe? Our centralized Service Desk supports (assistant) Store Managers and Regional Managers with all their questions, requests and issues. As Manager Store Service Desk at our International HQ in Zwaagdijk, you'll lead a multilingual team that ensures smooth daily operations for our stores. Your mission: to keep things simple, scalable, and efficient—so store teams can focus on serving our customers. You'll directly manage three key team members and work closely with them to oversee the wider Service Desk. If you're an inspiring leader with a pragmatic mindset, service management experience, and a passion for process optimisation, this could be your next challenge.

What will you do?

• Lead the Action Store Service Desk with three direct reports
• Oversee and support team leads who manage the wider operational team
• Define and improve international service management models and processes
• Analyse issues from stores and collaborate with internal departments on solutions
• Drive internal process improvements to maintain scalability and service excellence
• Monitor KPIs and SLAs, ensuring continuous improvement across the organisation
• Foster cross-functional collaboration with departments such as IT, Supply Chain and Store Operations

This is what your day could look like

You start the day by meeting with your team leads and key stakeholders to align on priorities and discuss open tickets. Mid-morning, you join a project meeting with IT and Store Operations to optimise a cross-country store process. In the afternoon, you support one of your direct reports with a strategic planning issue, then review KPIs and upcoming language requirements for new market expansions. By the end of the day, you're coordinating with leadership to ensure store operations remain smooth and undisturbed.

What we offer

• A challenging and dynamic leadership role within a fast-growing international retailer
• Competitive salary and benefits including a short term incentive
• Travel allowance
• 24 holiday days (based on 38 hours)
• 15% staff discount on all Action products
• A role at our international headquarters in Zwaagdijk
• Plenty of room for personal development through the Action Academy
• A positive, inclusive working environment where teamwork is key
• Opportunities to participate in events such as the Amsterdam Marathon or Action parties

Who are you?

You’re a natural leader who brings structure and clarity, even under pressure. With strong analytical skills and a no-nonsense approach, you thrive in a fast-moving, service-focused environment. You enjoy making processes more efficient, support your team’s development, and build strong cross-functional relationships.

• Bachelor’s degree
• Experience in Service Management (ITIL)
• Fluent in English (oral and written)
• Strong process, analytical and project management skills
• Experienced in stakeholder management
• Organised, structured, and deadline-focused
• Pragmatic and results-driven
• Strong communicator, culturally aware and customer-oriented
• Able to simplify complex processes and implement improvements
• A true team player who fits Action’s values and culture

Why Action?

At Action, we're a fast-growing non-food retailer with over 3,000 stores across Europe. Our goal is to make everyday life easier and more fun for our customers with super affordable products. We offer a lively, international work environment where teamwork, fun, and growth are key. With our Action Academy, you'll get the chance to learn, grow, and be part of our success. Plus, we're all about sustainability—lowering prices while boosting quality and making our products more eco-friendly. This way, we help create a better world and make shopping easy for everyone! Plus, we care about our team. Whether it’s racing in the Amsterdam Marathon or throwing a massive Action party for 1,000 colleagues, we know how to keep the good times rolling.

Meet your team

You’ll lead the Action Store Service Desk, supporting stores and regional managers across all countries. The team consists of enthusiastic, multilingual professionals committed to smooth store operations. As the Manager, you'll have three direct reports and work closely with team leads who manage the day-to-day operations of the broader team. You’ll also collaborate with key departments like IT, Commerce, Supply Chain and Store Operations. The atmosphere is dynamic, supportive and driven by shared goals.