Operations Performance Manager - COO Office

Turn Data into Impact. Drive Performance that Matters.

At Allianz Benelux, we’re committed to delivering smarter, faster, and more customer-centric operations. As Operations Performance Manager, you’ll sit at the heart of this ambition—transforming data into clear actions and real business impact. This role blends analytics, dashboarding, and performance strategy to support operational excellence across the full customer value chain.

If you thrive at the intersection of data, execution, and decision-making—this is your opportunity to lead change from the inside out.

Why Join Us

• Be the performance lead for key operations across Benelux
• Collaborate with high-level stakeholders across Distribution, Claims, IT & more
• Shape how Allianz tracks, steers, and improves service, productivity & quality
• Hybrid work model with flexibility and trust
• Career development opportunities within Allianz Group
• Work in an environment that values data, action, and continuous improvement

What You'll Do

• Lead the full performance cycle: from dashboard insights to steering meetings and improvement plans
• Conduct performance reviews with senior leaders, driving alignment and accountability
• Support a fact-based decision culture, linking insights to operational and customer outcomes
• Build and evolve a consistent KPI framework covering SLA, backlog, First Time Right, customer feedback, and more
• Align definitions across countries (Belgium and the Netherlands) and Lines of Business (P&C, Life)
• Collaborate with the Data Office & IT to ensure reliable, actionable data
• Act as Product Owner for Power BI dashboards – shaping, delivering, and enhancing key tools
• Promote dashboard adoption and expand visibility across Distribution, Underwriting & Claims
• Contribute to COO strategy, transformation roadmaps, and operating model evolution
• Provide operational insights for steering committees and Group-level alignment

Your Profile

You combine analytical sharpness with operational awareness. You understand what drives performance and how to turn insights into action. You’re structured, collaborative, and comfortable steering across multiple teams.

• 7–12 years of experience in performance management, operations, analytics, or transformation
• Master's degree in Business, Engineering, Data, or similar field
• Power BI fluency and experience working in agile or DevOps environments
• Strong understanding of operational workflows and service metrics
• Skilled in turning data into clear, actionable narratives
• Confident working with senior stakeholders across multiple functions
• Fluent in English; Dutch and/or French is a plus

Ready to Drive What’s Next?

If you're ready to turn performance data into meaningful progress, apply now and help us take Allianz Benelux operations to the next level.

At Allianz, we're always on the lookout for individuals who are enthusiastic about AI and Data Analytics to shape the future and drive innovation across our organization.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.