Business Support Manager P2P

Hybrid - 3 days a week from our Amsterdam office & 2 days working from home

Ready for a challenge?

Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience.

Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

It's an exciting time for Global Finance Operations at Just Eat Takeaway.com. As our business grows, so does our investment in this increasingly important function. As a technology company, we believe in the power of system-based tools, but we also know the importance of great people and processes. While our influence and impact increases across the business, we need someone who can create and nurture high performing teams, operate effective finance systems and improve processes. You will work closely with related departments to ensure operational efficiency and effectiveness, improve productivity and enhance performance. The ideal candidate will have strong leadership skills, a strategic mindset, and a passion for operational excellence.

Key Responsibilities:

• Lead and inspire a team of 5, including a Governance Lead, Business Support Specialist, Data Analyst, and Credit Card & Supplier Master Data Specialists, fostering a collaborative culture and achieving operational goals.
• Be a proactive problem-solver, troubleshooting and resolving daily business support issues while effectively communicating with key stakeholders.
• Drive continuous improvement by identifying inefficiencies in support processes and implementing innovative solutions to boost productivity and service delivery.
• Collaborate closely with the business to ensure continued alignment, capturing all support matters within the Service Management system to reflect changing business needs.
• Be a data-driven leader, producing Service Management metrics and KPIs, generating insightful reports, and providing critical data to support strategic decision-making.
• Champion exceptional service, ensuring end-user support operations consistently meet service level agreements (SLAs) and deliver outstanding, measurable results.
• Stay ahead of the curve by remaining aware of internal and external factors that may impact P2P, and building a strong stakeholder network for cross-functional collaboration.
• Empower your team and the wider organization by designing and delivering impactful training programs to enhance skills and knowledge in operational processes and tools.
• Be the go-to expert for escalated support-related issues, working diligently to resolve challenges efficiently and effectively.
• Cultivate a high-performing team by aligning with objectives and supporting individual and professional development.
• Ensure all work delivered is fully aligned with the objectives of other GFO towers for maximum efficiency and effectiveness.
• Uphold the highest standards of governance and controls.

What will you bring to the team?

• Exceptional leadership and management skills: Inspire and guide your team to success.
• Deep understanding of Finance and P2P processes: Leverage your expertise to drive operational excellence.
• Excellent presentation and communication skills: Articulate ideas clearly and persuasively.
• Relevant experience in delivering business support & service management: Bring a proven track record of success.
• Outstanding analytical and problem-solving abilities: Tackle challenges with a strategic and effective approach.
• In-depth knowledge of process improvement methodologies (including Lean, etc.): Continuously optimize and refine operations.
• Results-focused and action-oriented mindset: Drive tangible success and achieve ambitious goals.
• Familiarity with incumbent software and technological advances in the market: Embrace innovation and leverage technology.
• A true team player: Thrive in a collaborative environment within Finance and across a matrix organization.
• A growth mindset: Demonstrate an appetite for personal and professional development, and for profitable business growth.
• Exceptional organizational skills: Manage multiple priorities with precision and efficiency.

At JET, this is on the menu:

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.