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Het slimme netwerk waar studenten en professionals hun stage of baan vinden.

Senior People Operations Specialist

Geplaatst 8 okt. 2025
Delen:
Werkervaring
3 tot 10 jaar
Full-time / part-time
Full-time
Opleidingsniveau
Taalvereisten
Engels (Vloeiend)
Nederlands (Vloeiend)

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At Backbase, we put our customers first — and that includes our employees. We believe delivering a seamless, people-first experience across the employee lifecycle is key to enabling high-performing teams. As a Senior People Operations Specialist, you’ll help shape how we do that — by streamlining processes, solving challenges with clarity, and modeling the kind of service mindset that brings our internal customer experience to the next level.

You’ll collaborate across functions, lead with purpose, and drive continuous improvements that reflect our values — from keeping it simple to raising the bar.

What you'll do

What You’ll Do:

  • Own and continuously improve People Operations processes spanning the full employee lifecycle — onboarding, mobility, offboarding — making them scalable, user-friendly, and aligned with our business needs.
  • Lead cross-functional projects and OKRs focused on process optimization, documentation, and driving long-term efficiency improvements.
  • Partner strategically with internal teams and stakeholders to advise on complex cases, share best practices, and provide data-driven insights.
  • Serve as the escalation point and main contact for external vendors (e.g., relocation, immigration), ensuring accountability and service excellence.
  • Champion a customer-first mindset in everything you do, raising standards for internal service delivery and employee satisfaction.
  • Mentor junior team members, nurturing a collaborative culture that values knowledge sharing, constructive feedback, and continuous growth.
  • Embrace our company values daily: keep communication clear and simple, drive decisions with bias for action, foster honest conversations, and continuously raise the bar in your work.
  • Stay curious about emerging HR technology and AI, bringing an openness to piloting innovative tools that can streamline processes and enhance the employee experience.

Who you are

What You Bring:

  • 3+ years of HR Operations or People Ops experience, ideally in global or regional roles managing employee lifecycle processes end to end.
  • Proven ability to work independently with strong prioritization skills, balancing strategic thinking with hands-on execution.
  • Track record of leading cross-functional collaboration, managing projects, and influencing stakeholders at multiple levels.
  • Deep passion for delivering an exceptional employee experience through streamlined, scalable People Operations.
  • A strong interest in the HR field — you stay up to date on industry trends, evolving practices, and regulatory developments, and use that knowledge to bring fresh ideas to the table.
  • Curiosity and openness toward HR technology and AI, with a desire to explore new tools and automation opportunities.
  • Familiarity with HRIS systems such as BambooHR (experience with other HR systems is also fine), plus understanding of global mobility and labor law considerations across EMEA is desirable.
  • Strong communication skills with the ability to build relationships across cultures and organizational levels.
  • Fluent in Dutch, preferably native speaker.
  • Ability to thrive in a hybrid work model, commuting to the Amsterdam office at least twice per week.

How You Work:

  • You lead with ownership and initiative, proactively finding and fixing problems without waiting to be told.
  • You’re naturally curious and always looking for ways to raise the bar—whether by improving processes, exploring new trends, or suggesting smarter ways of working.
  • You navigate ambiguity and shifting priorities with calm, focus, and flexibility.
  • You communicate clearly and confidently, tell it like it is, fostering strong collaboration across teams and functions.

Our Perks

  • Lunch: Free, healthy lunches every day. Plus snacks and drinks.
  • Social: Friday parties every month. Office boat you can use with your team.
  • Health: Discounted gym membership through our corporate fitness plan.
  • Training budget: Specific budget for your personal development.
  • Clothing: You can wear clothes you feel comfortable in.
  • High spec equipment: We provide all employees with high-spec Macs and tech set up.

Loud and busy sometimes but always friendly, helpful, and super fun. We love to celebrate each other’s achievements, share jokes, and our love for food, movies, traveling, and sports. We’re one big and diverse family working towards the same goal.

Backbase is the maker of Backbase CXP, the award-winning customer experience platform that helps enterprises create omni-channel, customer-centric digital experiences.
Backbase CXP deploys a new, omni-channel presentation layer over underlying infrastructure and IT systems, allowing enterprises to deliver personal, relevant experiences to customers on every device, in any context. Backbase CXP gives enterprises the tools and functionality they need to…


Backbase is the maker of Backbase CXP, the award-winning customer experience platform that helps enterprises create omni-channel, customer-centric digital experiences.

Backbase CXP deploys a new, omni-channel presentation layer over underlying infrastructure and IT systems, allowing enterprises to deliver personal, relevant experiences to customers on every device, in any context. Backbase CXP gives enterprises the tools and functionality they need to transform their tired online and mobile channels into engaging customer experiences, holistically managed from a single platform.

Industry analysts Gartner, Forrester and Ovum recognize Backbase as a leader in terms of customer experience, mobile and omni-channel focus, innovation, and time-to-value. Unlike most traditional IT portal vendors, Backbase has created a modern, business-driven solution that makes CXP management easy for digital professionals. This means lower costs, and more flexibility for optimizing all online channels without the need for IT support. Backbase CXP’s lean, widget-based architecture provides the flexibility and agility enterprises need to create modern experiences that truly empower business owners and customers.

The unique Backbase approach enables enterprises to drive self-service, fuel online revenues and turn their online channel into a full-service customer experience platform. Global organizations such as GE, ABN AMRO, AIG, Nation Wide, Nordstrom, KPN, Bank of America, Barclays, ING, UBS and Visa have improved their online customer interactions and maximized online customer experience, retention and conversion, by leveraging Backbase’s technology.

Backbase was founded in 2003 and is privately funded with operations in New York, Atlanta, Amsterdam, Singapore, and London.

ICT
Amsterdam
250 medewerkers