Business Navigation and Operations Manager, IKEA Delft, full-time

Welcome to IKEA Delft in the Netherlands!

Would you like to be the Business Navigation and Operations Manager for the IKEA Delft market, one of the top turnover and volume markets in the world?

IKEA Delft is transforming to be the best omnichannel retailer in its market. This will be the main assignment for the next few years.

We have strong ambitions to grow our PMA through store, services, online and new customer meeting points and are looking for a leader to be responsible for market P&L and operations.

What you will be responsible for:

• Actively contribute to the development of the IKEA market business plan and ensure it is aligned with IKEA global directions, the country’s priorities, and local potential.
• Deliver the agreed market goals by supporting and challenging your stakeholders.
• Maintain a full overview of the profit and loss (P&L) for the market and understand how different actions impact the different lines in the P&L.
• Summarize and communicate our financial goals, including the P&L, to ensure that they are agreed upon, distributed, and clearly understood by everyone.
• Be responsible for safety and security: ensuring that the rules and guidelines for the IKEA Group Risk Manual and country legislation are implemented and monitored to ensure the safety of our co-workers, visitors, and property.
• Oversee Recovery: ensuring the store is working properly with internal transactions to minimize losses and increase revenue.
• Manage Facility and Maintenance: ensuring the store is in shape as new by proper property maintenance.
• Ensure that our investments minimize environmental impact and that utilities, such as energy, gas, and water, are consumed as efficiently as possible.

You will need some experience!

The person we are looking for must have a solid IKEA retail background and a proven track record of performance and leadership, and be familiar with the way we do business and the way we act. We are seeking someone who can lead themselves in uncertainty, is strong and self-confident, resilient, adaptable, works fast, and can work under pressure.

You will use your knowledge of the IKEA business and the local market, working together with the store management team, store teams, business navigation team, and Inter IKEA partners to steer the market towards growth, optimal performance, and sustained long-term profitability. And, of course, you share and live the IKEA Culture and Values!

This is an exciting and inspiring role in an international environment. It’s a job that will help you learn a lot and will open possibilities for you.

Availability
At IKEA, the customer is in focus. Our customers visit the store at various times, including evenings, weekends, national holidays, and school holidays. We expect that you will be present when the customers visit us. Of course, you have an impact on your schedule yourself as well.

For this role, we offer a relocation package for the right candidate.

If you have any questions, please contact Nina Schilperoort at nina.schilperoort@inter.ikea.com