Trust and Safety Operations Specialist

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day. We're a one-of-a-kind marketplace for buying and selling special objects. Each week we offer over 75,000 unique items in auction, carefully curated by our passionate in-house experts.

Having sold over 20 million unique objects to date, we’re on a mission to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by our core values:

• Taking ownership and driving impact
• Being open to change and feedback
• Being passionate about our mission and our customers.

If these values resonate with you, we’d love to explore how you can join us on this exciting journey!

About the role and team

We’re looking for a Trust & Safety Specialist to help safeguard Catawiki’s marketplace and strengthen user trust. In this role, you’ll conduct reviews and investigate high-risk users and content flagged by our detection systems or cross-functional teams, tackling cases such as fraudulent accounts, suspicious behaviour, potentially illegal or non-compliant objects and law enforcement requests. Beyond protection, you’ll also play a part in driving seller quality by guiding them toward stronger commercial performance.

You’ll be making accurate, high-volume decisions on a daily basis, investigating complex cases, and collaborating with teams across the business to resolve escalations effectively. Success in this role requires a sharp eye for patterns, a balance of speed and critical thinking, and a proactive mindset to help us continuously improve.

The ideal candidate is self-driven, detail-oriented, and eager to grow, someone who thrives in a fast-paced environment and takes pride in keeping our marketplace safe and trustworthy.

What you’ll do

• Review and investigate high-risk users and lots flagged by our internal automated systems and other Catawiki teams such as Customer Service, Experts, Security, Finance or Legal.
• Handle large daily case volumes while making accurate and timely decisions, maintaining high quality standards.
• Stay critical about the cases in review queues, escalating or suggesting improvements when processes or detection rules can be optimized.
• Document suspicious patterns, account rings, and anomalies, and communicate findings clearly to colleagues and cross-functional teams.
• Collaborate closely with Customer Service, Experts, and Legal to resolve escalations, ensuring the Trust & Safety perspective is well represented.
• Follow established processes while maintaining a critical mindset, highlighting inefficiencies and proposing improvements when necessary.
• Share insights and learnings within the team to help strengthen fraud and abuse detection systems.
• Stay proactive in your development: remain curious, motivated, and eager to evolve with the role.

Who you are

• 2–4 years of experience in Trust & Safety, Fraud Prevention, Risk Management, or related fields.
• Strong decision-making skills: able to balance speed and accuracy when reviewing large volumes of flagged cases.
• Analytical mindset with the ability to identify patterns, anomalies, and root causes.
• Strong communicator, able to explain Trust & Safety findings to colleagues in other teams and work toward shared solutions.
• Detail-oriented with strong documentation skills.
• Independent, self-driven, and motivated: you take ownership of your work and push initiatives forward.
• Resilient, optimistic, and adaptable in a fast-moving environment.
• Comfortable with spreadsheets; SQL and data analysis experience is a plus.
• Knowledge of e-commerce or online marketplace environments is an advantage.

Where you’ll be

This role is based in our Amsterdam office, in the Netherlands, and will report to the Trust & Support Operations Senior Manager.

Why You'll Love Working with Us

• Create a Visible Impact by working at scale in a global organisation that serves millions of customers across 80+ categories. In our flat structure, every role has a broad scope that directly impacts both our customers and the business.
• Learn and Grow with Us through our Learning & Development initiatives, which include clear development plans and mentorship programmes designed to support your career progression.
• A Culture of Connection defines us. We’re a passionate, diverse and collaborative team of 800+ Catawikains and 60+ nationalities, all coming together to build a one-of-a-kind marketplace. We foster an inclusive and queer-friendly work environment, committed to making every Catawikian feel welcomed and empowered. Whatever your story, we encourage you to bring your unique perspective to our team.
• Celebrate Life’s Moments with us at Catawiki. When you join us, you’ll receive a €100 Catavoucher, and on each birthday, you'll get a €50 Catavoucher to celebrate. Enjoy an extra day off each year to "Pursue Your Passion". We also recognise significant work anniversaries (3, 5, 8, 10 years) with additional time off, plus extra leave for life’s big moments like marriage, engagements, or moving house.

Please note that benefits can vary by location. For specific information regarding what’s available in your country, please consult your recruiter.

Our Offices and Way of Working

Our vibrant offices in Amsterdam, Paris and Lisbon are designed to inspire and connect. Most Catawikians are within commuting distance of one of our offices and enjoy the flexibility of a hybrid work model. That said, some roles may be an exception: if the job description states that the position is fully remote or 100% office-based, that arrangement will apply instead.