Senior Associate, Account Management, Retailer Success

Join Symbiosys as a Senior Associate in Account Management for Retailer Success

About the Team

At Symbiosys, our Retail Partner Success team is dedicated to maximizing the value our top-tier retailers gain from our platform. We achieve this by consistently delivering measurable results through every campaign. Serving as the crucial link between clients, Ad Ops, and Product, we translate business objectives into actionable strategies and valuable feedback that fuels innovation. Our core mission is to foster trusted partnerships, ensure flawless execution, and provide insights that empower retailers to expand their media businesses.

About the Role

As a Symbiosys Account Manager, you will be the main point of contact for our key partners, guiding them from campaign planning and launch through optimization to ensure measurable results. This role requires a blend of strategic thinking and practical execution. You'll build proposals, monitor key performance indicators, and develop recommendations. Additionally, you'll foster long-term relationships and identify new growth opportunities, working closely with our Ad Ops and product teams.

At Symbiosys, Account Managers are crucial to our mission of empowering the future of retail media. They serve as the direct link between our platform and retail partners, transforming client objectives into successful campaign strategies, guaranteeing seamless implementation, and uncovering insights that drive ongoing innovation.

This role reports directly to the Head of Strategy and Operations.

You’re excited about this opportunity because you will…

• Serve as the primary partner to top-tier advertisers, guiding campaigns from kickoff to recap.
• Translate client goals into strategies that drive measurable results across channels.
• Collaborate closely with Ad Ops, Product, and Engineering to deliver seamless execution.
• Build trusted relationships while identifying opportunities for growth and upsell.
• Gain exposure to the fast-evolving retail media ecosystem and shape how Symbiosys shows up to the market.

We’re excited about you because…

• Bring 3+ years of experience in account management, client success, or campaign management in digital media, retail media, or adtech.
• Have direct, hands-on experience managing campaigns in advertising platforms (DSPs, retailer ad platforms, or social platforms).
• Understand digital advertising KPIs, pacing, and optimization, and can apply them to drive measurable results.
• Are proficient in building proposals, managing insertion orders, and working with campaign management tools and spreadsheets.
• Can lead client meetings with confidence and communicate clearly across internal teams (Ad Ops, Product, Engineering).
• Stay organized and detail-oriented while managing multiple client campaigns simultaneously.

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado. $78,200—$115,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.