Operations Analyst

De wereld ligt aan je voeten als Operations Analyst bij KLM.

As an Operations Analyst at KLM, your analyses and creativity help solve operational problems—even before they arise. Met jouw analyses en creativiteit los je operationele problemen op, zelfs al voordat ze ontstaan. You’ll execute projects within the Operations Control division, as part of the Operations Consulting team, tackling challenges across the entire KLM operation. Je voert projecten uit binnen de divisie Operations Control, maar maakt deel uit van het Operations Consulting team dat werkt aan vraagstukken binnen de gehele KLM operatie. You’ll join an innovative environment where entrepreneurship and autonomy are valued. Je landt in een innovatieve omgeving waarin ondernemerschap en autonomie gewaardeerd worden. Will you help us improve operations through data? Help jij ons om vanuit data de operatie te verbeteren?

What will you do?

Our operations can always be improved. That’s why our department lives by a clear philosophy: Operational Excellence. As an analyst, you’ll stay on top of things, working in a project-based manner. You’ll define questions with stakeholders and then use data analysis to find solutions, always keeping the interests of each department in mind. With compelling presentations and persuasive skills, you’ll bring stakeholders along with your results.

Where do you land?

Your base is the Operations Control Center at Schiphol-Oost, but you’ll work throughout the airport—from the departure hall to headquarters. Once a week, you’ll join colleagues at the ODS office at Schiphol-Oost. Our team is flexible, dynamic, and rapidly developing, giving you the chance to help shape our future. We’re part of the Operations Decision Support (ODS) division, reporting directly to the Chief Operating Officer (COO)—the person ultimately responsible for the entire KLM operation.

Your profile

Curiosity is essential for success as an analyst, as are quick thinking and abstract reasoning. You’re always seeking improvement, unafraid to take unconventional paths, and resilient in the face of challenges. You’re entrepreneurial and independent, moving seamlessly from one project to the next and quickly understanding new assignments.

Additionally, you:

• Have a master’s degree with a quantitative background;
• Have experience with data analysis and programming, preferably in Python;
• Have some relevant work experience through extracurricular activities, internships, or part-time jobs;
• Have some experience with consultancy skills such as storytelling, slide writing, and stakeholder management;
• Are proficient in Dutch and English, both spoken and written;
• Possess broad knowledge of aviation (a plus);

We believe the ‘perfect candidate’ is a myth. If you have the drive to grow in any aspect of this role, we look forward to your application.

Explore the perks of working with us

• If your position allows: working from home and working from abroad for up to 8 weeks (EU and Caribbean)
• 2% development budget to be spent freely
• Plenty of room for personal development and great career opportunities
• Substantial discount on airline tickets (if you have been employed for at least 6 months)

What do we offer

• A gross salary between €3,712.92 and €5,304.17 per month;
• Plenty of scope for personal development and great advancement opportunities;
• An excellent pension scheme and 8% holiday allowance;
• A year-end bonus of 8.33%;
• A profit-sharing scheme, up to 20%;
• 25 leave days and 5 extra days off;
• 7 extra days off if you work irregular shifts;
• Substantial discount on airfare (when you have been employed for at least 6 months);
• A sustainable transport policy, which allows you to use all public transport for your commute within the Netherlands, free of charge;
• If your job allows it: working from home and up to 8 weeks working from abroad (EU and Caribbean);
• 2% development budget;