Quality and Improvement Partner

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Quality & Improvement Partner Roche Diagnostics Netherlands

We are looking for an experienced Quality professional to join our team as Affiliate Quality & Improvement Partner. In this role, you will be part of the RISSQ Chapter (Regulatory, Information Security, SHE, Sustainability and Quality). You will contribute to the further development and harmonization of our Quality Management Systems (QMS), with the goal of creating the best possible value for patients, customers and employees.

This is a multi-site role where you will be responsible for our affiliate in the Netherlands and in Portugal. The second site (currently Portugal) may change in the future.

As Affiliate Quality & Improvement Partner, you are responsible for leading the Netherlands and Portugal to adopt, implement and improve a consistent, globally-aligned modular Quality Management System, which is essential for securing and maintaining our periodic certifications. In addition, you act as a business partner, advising internal and external stakeholders on quality matters, risks, and driving improvement opportunities. With your expertise, you ensure consistent end-to-end quality, helping us achieve valuable patient outcomes and safeguard our license to operate.

Your responsibilities:

• Quality Assurance: Implement and monitor Roche policies, standards and Quality Management System (QMS) processes within the Dutch and Portuguese organizations to ensure consistent quality assurance across all operations.
• Change management: Continuously look for improvements in the QMS and partner with the organisation to implement these sustainably.
• Leadership & Reporting: Act as Management Representative for the QMS and report on Quality KPIs to senior management.
• Stakeholder management: Serve as the first point of contact for authorities, as well as for the Sub-Region North West (SRNW) and the EMEA Quality Community.
• Audits & Projects: Lead and support internal and external audits, and contribute to strategic projects.
• Culture & Strategy: Promote a quality and continuous improvement culture within the organization and among external stakeholders.
• Mentorship: Coach and support the Quality Officer/Quality Specialist.
• Issue Resolution: Take end-to-end responsibility for non-conformities (NCs), CAPAs and supplier complaints (SCARs), utilizing process improvement techniques to address root causes and prevent recurrence.
• Regulatory Support: Act as backup for the Regulatory function in reviewing and approving promotional materials in the Dutch affiliate.

Your skills and experience:

• University degree (BA/BSc, MSc or PhD) in Life Sciences, Medical or Engineering.
• Minimum of 5–7 years of experience in Quality (QA, QC, QMS) within Diagnostics, Healthcare or Pharma.
• Deep knowledge of ISO 9001:2015 (Subject Matter Expert).
• Experience in audits (Lead Auditor certified) and project management.
• Excellent communication and negotiation skills, able to influence stakeholders at all levels.
• Proficiency in IT tools (Microsoft Office, Google Workspace).
• Knowledge of and experience with additional standards such as ISO 13485, ISO 19011, ISO 27001, IVDR/MDR, GDP, GMP or 21 CFR is an advantage.
• Fluent in English (Dutch is not required).

Your personal qualities: You are a team player who can also operate independently. You have a growth mindset, are results-driven and analytically strong. You inspire colleagues and stakeholders with your ideas, and actively contribute to a culture of quality, collaboration and continuous improvement.

Why Roche?

We are an open and inclusive organization, constantly evolving. This dynamic environment brings challenges and opportunities. We are committed to investing in the development of our colleagues – including you. We don’t define your path for you; we invite you to shape it yourself, while supporting you along the way.

What we offer:

• A dynamic and market-leading company with international opportunities.
• A workplace where fun and meaningful impact go hand in hand.
• Colleagues at the center of everything we do, working with autonomy and responsibility.
• Diversity and inclusion is in our core, you are invited to be your true self.
• Opportunities and support to develop yourself, both inside and outside your role.
• Competitive employment conditions, including a half 13th month, performance-related bonus, 30.5 vacation days, participation in our share plan, and a company car.