Food and Drink Manager | Waldorf Astoria Amsterdam

Join Waldorf Astoria Amsterdam as Food and Drink Manager and play a key role in delivering an excellent Guest and Member experience while leading and developing the Food and Drink team within budgeted guidelines.

What will I be doing?

As a Food and Drink Manager, you are responsible for managing operations of all Food and Drink outlets to deliver an excellent Guest and Member experience. You will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage all Food and Drink Outlet operations
• Maintain exceptional levels of customer service
• Ensure compliance of brand standards
• Recruit, manage, train and develop the Food and Drink team
• Manage guest queries in a timely and efficient manner
• Work within budgeted guidelines in relation to Food, Liquor Costs and Payroll
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures
• Develop menus with other members of Food and Drink team
• Accountable for monthly stock takes
• Incentivise team members to maximize sales and revenue
• Carry out annual and mid-year appraisals with Managers under your responsibility
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Ensure communication meetings are conducted and post-meeting minutes generated
• Be environmentally aware
• Assist other departments wherever necessary and maintain good working relationships
• Comply with hotel security, fire regulations and all health and safety legislation

What are we looking for?

A Food and Drink Manager serving Hilton brands is always working on behalf of our Guests and with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Management and/or supervisory Food and Drink experience
• Able to meet financial targets
• Ability to comply with all Food and Drink brand standards
• Ability to work under pressure
• Excellent grooming standards
• Willingness to develop team members and self
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Degree in a relevant area
• Passion for delivering exceptional levels of guest service

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.